Mealthy MultiPot 2.0 - Troubleshooting

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Troubleshooting
The issues outlined in the following table below do not
necessarily indicate a faulty MultiPot. If you need additional
support, we are ready to assist you.
The lid won’t close
The lid won’t
open
Steam is leaking
from the side of
the lid
Steam leaks from
the float for more
than 2 minutes
Steam rises
non-stop from
the steam vent
The silicone gasket is out of place.
There is pressure inside the MultiPot.
Wait for the pressure to release naturally or
press and hold Pressure Release.
When pressure is fully released the lid will unlock.
Press gasket firmly into place.
The float is stuck in the raised position.
The float is stuck in the raised position.
The silicone gasket is not in place.
Press gasket firmly into place.
The silicone gasket is damaged.
Replace the silicone gasket.
Food or debris is on the silicone gasket.
Clean the silicone gasket.
The lid is not locked in place.
There is food debris on the float silicone
seal on the inside of the lid.
The float silicone seal on the inside of the
lid is damaged or worn-out.
Pressure control is failing.
Re-position lid to lock properly in place.
Clean the float silicone seal on the inside
of the lid.
Replace the float silicone seal.
Contact customer support.
Contact customer support.
Gently press the float down.
Gently press the float down.
THE ISSUE POSSIBLE CAUSE(S) HOW DO I RESOLVE THE ISSUE?
The float
doesn’t rise
LCD repeatedly
flashes Lid
The MultiPot
makes clicking
or light crackling
sounds
There’s not enough food and liquid in
the pot.
Add water and ingredients according to the recipe,
doubling if necessary. Never exceed max fill lines.
The float is obstructed by the lid locking
pin – the lid is not closed correctly.
The lid is not in the correct position for
the selected program.
The power switching and expanding
pressure while changing temperature
can cause clicking noises.
The outside base of the inner pot is wet.
Re-position lid to lock properly in place.
Lock lid in place for pressure cooking programs.
Remove lid for Sauté.
This is a normal sound.
Wipe inner pot and inside of base dry before using
your MultiPot.
GOT QUESTIONS?
WE’RE HERE FOR YOU!
1-800-281-0146
support@mealthy.com