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Contents
Installation and Set-Up ............................................................................................................. 2
1. What are some tips when placing M6 nodes around the home to ensure optimized
performance? ....................................................................................................................... 2
2. Do you have different plug types available for countries outside of North America? 2
3. How can I access and manage my network? ............................................................. 2
4. How do I know which Mercku App version I am using? ............................................. 3
5. What are my options for registering an account? ...................................................... 3
6. What is the difference between my Wi-Fi password and router admin password? .. 3
7. What are the password requirements when setting up my account? ........................ 3
8. Can I set-up my router without creating an account in the Mercku App? ................. 4
9. How do I change the phone number associated with my account? .......................... 4
10. Why can't I access http://mywifi.mercku.tech? ......................................................... 4
11. I cannot go further on Mercku App after connecting to the Mercku Wi-Fi. What
should I do? .......................................................................................................................... 4
12. How do I add a node to my M6 mesh network? ........................................................ 4
General ...................................................................................................................................... 5
1. Can the M6 router work alone to provide internet? ................................................... 5
2. Can the system be placed outdoors? ........................................................................ 5
3. What color options are there? .................................................................................... 6
6. I forgot my Wi-Fi password, what do I do? ................................................................ 6
7. I forgot my router admin password, what do I do? .................................................... 6
8. What does the indicator light on my M6 mean? ........................................................ 7
9. How can I unbind a router from my account? ............................................................ 8
10. What is "Smart Connect" and how can I turn this on? .............................................. 8
12. What should I do if I see “Invalid code 100200”? ...................................................... 8
SPEED AND CONNECTIONS
.................................................................................................... 9
1. I am experiencing slow speed and constant buffering. What should I do? ............... 9
2. Why have my speed and connectivity decreased when placing two nodes in a
single room? Shouldn't this increase both the speed and coverage? ................................ 9
3. I accidentally blacklisted my device from the network, how do I remove it from the
blacklist? .............................................................................................................................. 9
4. My M6 mesh node has lost connectivity from my network, what should I do? ........ 9
FIRMWARE ..............................................................................................................................10
1. My firmware keeps failing to upgrade, what should I do? ........................................10
2. How do I complete an offline upgrade for my device(s)? ..........................................10
STILL EXPERIENCING TECHNICAL DIFFICULTIES? ..............................................................11
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