Mercury 20 User Manual

OWNER SERVICE ASSISTANCE
61
Local Repair Service
Always return your outboard to your local authorized dealer should the need for service arise. Only he has the
factory trained mechanics, knowledge, special tools, equipment, and genuine parts and accessories to properly
service your engine should the need occur. He knows your engine best.
Service Away From Home
If you are away from your local dealer and the need arises for service, contact the nearest authorized dealer.
Refer to the Yellow Pages of the telephone directory. If, for any reason, you cannot obtain service, contact the
nearest Mercury Marine Service Office.
Parts And Accessories Inquiries
All inquiries concerning genuine replacement parts and accessories should be directed to your local authorized
dealer. The dealer has the necessary information to order parts and accessories for you. When inquiring on
parts and accessories, the dealer requires the model and serial number to order the correct parts.
Service Assistance
Your satisfaction with your outboard product is very important to your dealer and to us. If you ever have a problem,
question or concern about your outboard product, contact your dealer or any authorized Mercury Marine
dealership. If additional assistance is required, take these steps.
1. Talk with the dealership's sales manager or service manager. If this has already been done, then contact
the owner of the dealership.
2. Should you have a question, concern, or problem that cannot be resolved by your dealership, please
contact Mercury Marine Service Office for assistance. Mercury Marine will work with you and your
dealership to resolve all problems.
The following information will be needed by the service office:
• Your name and address
• Daytime telephone number
• Model and serial number of your outboard
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices
For assistance, call, fax, or write. Please include your daytime telephone number with mail and fax
correspondence.
United States
Telephone (920) 929‑5040 Mercury Marine
W6250 W. Pioneer Road
P.O. Box 1939
Fond du Lac, WI 54936-1939
Fax (920) 929‑5893
Website www.mercurymarine.com
Canada
Telephone (905) 567‑6372 Mercury Marine Ltd.
2395 Meadowpine Blvd.
Mississauga, Ontario L5N 7W6
Canada
Fax (905) 567‑8515

Mercury 20 Specifications

General

Exhaust	Through Prop
Starting	Manual
Steering	Tiller
Shaft Length	15"
Horsepower	20 HP