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Technical Support
Merrick provides customer technical and spare part support 24 hours a day, seven days
a week. Our normal business hours are Monday through Friday 7:30 AM until 4:30 PM
Central Time. During normal hours call 1-888 MERRICK (637-7425) and ask for
service. The call will be routed to the next available phone support technician.
After normal hours and on holidays and weekends, technical assistance is available by
calling 1-888 MERRICK extension 7878. Follow the instructions and be sure to enter the
area code and the phone extension where you can be reached. Someone will return
your call as soon as possible.
When you call Merrick for Technical Support, please have your machine serial number
or a controller serial number. This information will better help us to serve you.
Note: Do not attempt to service or repair the Remote User Interface. If the unit does not
appear to be operating correctly, call Merrick Technical Support for assistance.
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Operating Environment
Power
