METER TEROS 12 - 4.4 Customer Support

20
SERVICE
Table 3 Troubleshooting the TEROS 12 (continued)
Problem Possible Solution
Sensor reading too high
Check to make sure that the media was not packed excessively or
insufciently during sensor installation. Higher density can cause
sensor reading to be elevated.
Ensure the calibration equation being used is appropriate for the
media type. There are signicant differences between calibrations,
so be sure to use the one most suitable to the substrate, or consider
developing a substrate-specic calibration for the particular
medium.
Some substrates have an inherently high dielectric permittivity (soils
of volcanic origin or high titanium, for instance). If the substrate has
a dry dielectric permittivity above 6, a custom calibration may need
to be performed. Soils with a bulk EC greater than 10 dS/m require
substrate specic calibrations (Section4.1).
Cable or stereo plug
connectorfailure
If a stereo plug connector is damaged or needs to be replaced contact
Customer Support for a replacement connector and splice kit.
If a cable is damaged follow these guidelines for wire splicing and
sealing techniques.
4.4 CUSTOMER SUPPORT
Customer service representatives are available for questions, problems, or feedback Monday
through Friday, 7 am–5 pm Pacific time.
Email: support.environment@metergroup.com
sales.environment@metergroup.com
Phone: +1.509.332.5600
Fax: +1.509.332.5158
Website: metergroup.com
If contacting METER by email, please include the following information:
Name
Address
Phone
Email address
Instrument serial number
Description of the problem
NOTE: For TEROS12 senosrs purchased through a distributor, please contact the distributor directly forassistance.