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ROADSIDE ASSISTANCE
• Breakdown is caused by deliberate
damage, or participation or abetment in a
criminal act or offence;
• The immobilization is resulting from
damage caused by intervention of the
police or other authorities;
• Any damage resulting from the use of the
vehicle against the recommendations of
the owner manual;
• Any consequential costs and / or damage
to property as a result of a breakdown;
• Vehicles kept in a non-roadworthy
condition or not serviced in accordance
w i t h t h e m a n u f a c t u r e r ' s
recommendations;
• The damage / immobilization is caused
due to any repair work done on the
vehicle is from a workshop which is not a
me m b e r o f t h e M G A u t h o r i s e d
Workshop Network;
• The damage / immobilization is caused to
the vehicle due to the negligence /
intentional driving of the vehicle or
tampering with the vehicle, even after
becoming aware of the breakdown / fault /
damage.
• Other non-safety related lights/service
warnings are illuminated
• Vehicle runs out of windscreen wiper fluid
• Front or rear windscreen wipers faulty
but weather conditions are fair
General Exclusions
The following scenarios are general exclusions
under the MG Roadside Assistance and
therefore MG Roadside Assistance will not be
responsible for any assistance costs as a result
of any of the following:
• Vehicle is involved in motor racing, rallies,
speed or duration tests, practice runs, or
operated outside, subject to the
exclusivities provided herein and in the
owner manual;
• Assistance is required as a result of wars,
r i o t s , u p r i s i n g , m a s s p o l i t i c a l
demonstrations, pillage, strike, use for
military purposes or acts of terrorism,
earthquake damage, freak weather
conditions, atmospheric phenomena,
nuclear transformation phenomena or
radiation caused by artificial acceleration
of atomic particles;
• Rear view mirror is damaged, but it does
not obstruct the driver's vision
• Damaged or faulty fuel cap but vehicle has
not run out of petrol and there is enough
fuel in the tank to enable the vehicle to
reach the nearest Authorized MG Dealer
• Sunroof cannot be opened
• Sunroof cannot be closed but weather
conditions are fair, and the vehicle is not
exposed to any security risk
• Windows cannot be opened
• Windows cannot be closed but weather
conditions are fair, and the vehicle is not
exposed to any security risk.
• Seat adjustor is faulty, but the vehicle can
be safely driven
• Passenger seat belts are faulty but there
are no passengers in the vehicle
• Faulty security system unless the vehicle is
immobilized or unless the alarm is
sounding continuously
• ABS lights are illuminated
• Air bag warning lights are illuminated
• Traction control lights are illuminated
ROADSIDE ASSISTANCE
General Terms and Conditions
Remain with your Vehicle
• Once you have called MG Roadside
Assistance, it is vital that you stay with
your vehicle. Should the MG Roadside
Assistance representative arrive at your
vehicle while it is unattended, the
necessary work will not be carried out.
Adverse Weather
• On occasion, adverse weather conditions
such as floods, heavy rain, thunder /
lighting, other natural calamities or other
external factors may affect our ability to
provide services and it may become
physically impossible to assist you until the
weather improves. During such times, our
main priority will be to ensure that you
and your passengers are taken to a place
of safety; the recovery of your vehicle may
not be possible until weather conditions
permit.
External Factors
• MG will take every effort to reach you
once you make the call however external
conditions (including traffic, strike etc.),
could delay such an effort.
Locked Keys
• Whilst we will always endeavour to
provide assistance by the most efficient
method, modern security systems
sometimes make it extremely difficult for
us to gain entry to your vehicle at the
roadside should the spare keys not be
available. If a forced emergency entry is
required, you will be asked to sign a
declaration stating that you have granted
permission for this to take place and
confirming that all costs relating to any
resulting damages to your vehicle will be
your sole responsibility.
Replacement Costs
• The replacement cost for any damaged
part of the vehicle shall not be covered by
MG Roadside Assistance, unless it is
covered under any other warranty(ies)
provided by MG Motor, including the new
vehicle warranty, as may be applicable and
/ or subscribed to by the owner of the
MG vehicle.
Right of Refusal
• MG Roadside Assistance shall have the
right to refuse any or all benefits under the
program, if it is found that you had
furnished false information relating to
your eligibility or entitlements to the
benefits provided under this program.
Disputes
• Courts situated within the jurisdiction of
Gurugram alone shall have the exclusive
jurisdiction to decide all disputes that may
arise under this service.
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