INSTRUCTIONS FOR USE
WARRANTY, SERVICE AND REPAIR
WARRANTY
MicroAire Surgical Instruments warrants the SmartRelease
®
Endoscopic System to be free from defects in material and workmanship in their
manufacture for a period of 1 year from the original purchase date by the end customer. The warranty is limited to the repair or replacement of
the product without charge.
This warranty is void in the event of abuse, misuse, or use in other than a normal surgical environment, or in the event of disassembly, alteration,
or repair of the product not authorized by Manufacturer, or in the event that the product has not been used in a reasonable manner and in
compliance with the written instructions furnished by Manufacturer.
All other expressed or implied warranties and all other warranties of fitness or merchantability are excluded here from, and Manufacturer shall
have no liability of any kind for incidental or consequential damages.
WARNING: Repairs or alterations to MicroAire products made by anyone other than MicroAire or an Authorized MicroAire Repair Facility will
void that product’s warranty, and the customer will be responsible for any costs related to returning the product to working condition.
REPAIR AND SERVICE
Responsive service comes with every MicroAire product. If a problem with your equipment should arise, contact our Customer Service
Department at:
Telephone: Fax: Email:
USA: 800-722-0822 800-648-4309 inquiry@microaire.com
Outside USA: 434-975-8000 434-975-4134 intlsvc@microaire.com
NOTE: Mailing address information located on back cover.
We may be able to help solve the problem quickly without requiring return of the item for service. DO NOT disassemble or attempt to service the
equipment. It can only be serviced by MicroAire or an Authorized MicroAire Repair Facility. Unauthorized service will void the warranty.
To return an item for service, follow this procedure:
1. Contact Customer Service for a Return Material Authorization (RMA) number. NOTE: DO NOT return equipment without an RMA number. This
could cause delays in service, and/or problems tracking your return.
2. Clean and disinfect equipment before sending for repair.
3. Along with the items sent for repair, enclose a detailed description of the problem encountered, the type of use, the place of use, a contact
name, and a telephone number. This information is helpful to our repair technicians.
4. If the instrument is out of warranty, enclose a purchase order number with the instrument. If the instrument is under
warranty, include the purchase date.
5. In the United States, ship the merchandise by Express Mail, Federal Express, or UPS Blue Label to prevent shipping delays.
From outside the United States return goods by Federal Express, UPS, or Air Freight.
6. Return the merchandise prepaid.
7. If an estimate of repair costs is needed before the repair technicians start work, include the name and telephone number
of the person to contact.
8. We will repair and reship the item by 2nd Day Air within the United States and by Federal Express or Air Freight outside
the U.S. unless specified otherwise.
PERIODIC INSPECTION
Because of the stressful nature of surgical use, decontamination, and sterilization, we recommend that all instruments be returned for routine
inspection and service at least once a year. There is no charge for service during the warranty period.
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