Frequently Asked Questions
Problem Possible cause and solution
When the machine is
switched on, one of
these messages
appears: Automatic
cleaning could not be carried
out. Start Automatic
cleaning (duration min.)
now? Otherwise Automatic
cleaning will be permanently
turned off.
or:
Automatic maintenance
could not be carried out.
Carry out the Automatic
cleaning part of the
Automatic maintenance
program (duration min.)
now? Otherwise the
Automatic cleaning part of
the Automatic maintenance
program will be permanently
turned off
No drinks can be made.
Automatic cleaning could not be carried out five
times.
If you want the coffee machine to continue cleaning
the milk pipework and degreasing the brew unit
automatically:
Make sure that the coffee machine is ready for
automatic maintenance (see “Automatic cleaning
and descaling”).
TouchOK to start automatic cleaning.
If you select No to switch automatic cleaning off, you
will have to clean the milk pipework and degrease
the brew unit manually (see “Cleaning and care”). For
this, you will need the cleaning agent for milk
pipework and the tablets for degreasing the brew
unit.
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