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Chapter 6: Troubleshooting
Error Code: E01. UPS
is shutdown.
Symptom / Error Code
Cause / What To Do
Press the On/Off/Test button and release after one
beep.
UPS will not turn on.
Reset the input circuit breaker by pressing the
plunger back in. If the input circuit breaker trips af-
ter the UPS restarts, reduce the load on the UPS.
UPS operates in battery
mode only, even though
there is AC present.
The AC mode icon is
illuminated, but there is
no output.
Disconnect the computer cable from the UPS, press
the On button. If UPS works normally, the software
had control of the UPS.
Charge the batteries for 8-hours and retest. If the
runtime is still less than expected, the batteries may
need to be replaced.
UPS does not provide
expected runtime.
The AC mode icon is
blinking and the alarm
is silent.
The UPS is in either the Boost or the Buck mode. It
is performing its intended function.
The UPS has an internal problem, call for service.
Fault icon is illuminated
and a constant alarm.
Error Code: E02.
Overload icon is illumi-
nated and a constant
alarm.
Check the specifications and remove part of the load.
If the UPS shuts down because of an Overload, the
UPS must perform an Inverter function or a Self Test
to clear the Overload Alarm.
The UPS has detected a short-circuit on its output.
Check the attached load.
Error Code: E04: In-
verter/Output Failure
Shutdown.
The UPS has an internal fault, call for service.
Error Code: E05. Charger
Failure Warning.
The charger has failed, call for service.
Error Code: E08. SWF
icon is illuminated.
Have a qualified electrician correct the service
wiring.
Error Code: E06.
Weak/Bad Battery icon
is illuminated.
Check the battery connections, charge the batteries
for 8-hours and retest, or replace the batteries.
Error Code: E07. Low
Battery Warning.
The UPS's battery reserve is low. This condition will
continue until AC returns or the UPS shuts down from
battery exhaustion.
Error Code: E03. Over
Temperature Shut-
down.
The internal or ambient temperature has exceeded
the safe operating range for the UPS. Check the
specifications.
Chapter 5: Obtaining Service
IF THE UPS REQUIRES SERVICE
1. Use the Troubleshooting section to eliminate obvious causes.
2. Verify there are no tripped circuit breakers and that the batteries are good.
A tripped circuit breaker and defective batteries are the most common iss-
ues.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the issue call or fax the Technical Support department at the
following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011
or visit our Web site at http://www.minutemanups.com/callrequest.php. Bef-
ore calling the Technical Support Department have the following informati-
on available:
a) Contact name and address.
b) Where and when the unit was purchased.
c) The model number of your unit.
d) The serial number of your unit.
e) Any information on the failure, including icons that may be illuminated
or error codes displayed.
f) A description of the protected equipment including model numbers, if
possible.
g) A technician will ask you for the above information and if possible,
help solve the issue over the phone. In the event that the unit requires
factory service, the Technical Support Representative will issue you a
Return Material Authorization Number (RMA #). NOTE: We must
have the model number and the serial number of the product to
issue an RMA #.
h) If the unit is under warranty, the repairs will be done at no charge. If
the unit is not under warranty there will be a charge for the repair.
4. Pack the unit in its original packaging. If the original packaging is no lon-
ger available, ask the Technical Support Representative about obtaining a
new set. It is important to pack the unit properly in order to avoid damage
intransit. Never use Styrofoam beads for a packing material.
a) Include a letter with your name, address, day time phone number,
RMA number, a copy of your original sales receipt, and a brief desc-
ription of the problem.
5. Mark the RMA # on the outside of all packages. The factory cannot accept
any package without the RMA # marked on the outside.
6. Return the unit by insured, prepaid carrier to:
Para Systems Inc.
MINUTEMAN UPS
1809 W. Frankford Road, Suite 150
Carrollton, TX 75007
ATTN: RMA # _______
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