Please note this is a quick reference guide produced for training purposes. Copies of the
manufacturer’s User Guide can be downloaded via www.mitel.com
5312 IP PHONE REFERENCE SHEET
WHAT DO THESE KEYS DO?
UP/DOWN ARROW KEYS: Used to turn volume of caller up & down when on a call
and to adjust the ringer volume.
SPEAKER: Used to activate/deactivate loudspeaker
MUTE: Enables Mute, for phone’s handset, headset or handsfree microphone.
SUPERKEY: Used for programming Personal keys and accessing various features
CANCEL: Used to cancel your last action
REDIAL: Used to redial the last external number you dialled
HOLD: Used to hold calls (not used for transfer)
TRANS/CONF: Used for enquiry, transfer and conference calls
MESSAGE: Used to send and answer messages
PERSONAL KEYS (12): These keys may be programmed as LINE, GROUP, STATUS,
SPEEDCALL or FEATURE keys however the bottom Right key is your prime key and cannot
be changed-this is your extension
ANSWERING CALLS
To answer a call you must pick-up the handset, press the prime key or press [SPEAKER]
INTERNAL: Single ring, prime key flashes, pick up handset, or press flashing key. Display
shows who is calling you before you answer.
EXTERNAL: Double ring, prime or line key flashes, pick up handset or press flashing key.
CALLS FORWARDED TO YOU: Display shows “from XXXX”, answer as above.
“CALL WAITING - WHAT CAN YOU DO” (Only Available if programmed on feature keys)
While on a call, you hear call waiting tone, you can either hang up or press the [WAIT] feature
key - this holds your current call and brings the waiting call through - press TRADE again to
hold the new call and reconnect to your original call
“SOMEONE ANSWER THAT PHONE!”
Group Pick up: Lift handset and press PICK UP feature key or *6.
To answer any ringing extension dial **6 plus the ringing extension number.
“NEED TO MAKE A CALL!”
OPERATOR CALL - Dial 0.
MAKING INTERNAL/NETWORK CALLS - Just dial the extension number you require.
MAKING EXTERNAL CALLS
Dial 9 and the required telephone number or
Dial System Speedcall code XXXX or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial.
“HOLD ON I’LL FIND OUT!”
To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.
“WHAT IS THEIR EXTENSION NUMBER?”
Press [SUPERKEY], press * to select “PHONEBOOK”, use dialpad to display first few letters
of the name you want to look up, press 0 to select “LOOK UP”, use 0 to select “NEXT” if
required and when the correct name appears in the screen press * to select “CALL”.
“I’LL PUT YOU THROUGH!”
To make an enquiry/transfer a call, press [TRANS/CONF] (caller is automatically held), dial
required extension number, wait for answer if necessary and either hang up or press
RELEASE feature key or HANG-UP to transfer the call - or press [CANCEL] to return to
original call.
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