Why can't I change the time and date on my Mitel 5312 IP Phone?
The time and date on your Mitel IP Phone are programmed by your system administrator. If the date and time are incorrect, contact your system administrator.
Why is the name on the display incorrect on my Mitel 5312?
The display names on your Mitel IP Phone are assigned by your system administrator.
Why can't I program System Speed-Dial numbers on my Mitel 5312 IP Phone?
System Speed Dial numbers on your Mitel IP Phone are programmed by your system administrator.
Why can't I program a Station Speed Dial number to the button I want on my Mitel 5312?
Before assigning a speed-dial number to a programmable button on your Mitel IP Phone, you must first store the number with a Station Speed-Dial bin.
How to use star codes on Mitel 5312?
To use local telephone company star codes on your Mitel IP Phone, instead of pressing the Outgoing button or dialing 8, dial a Select Line Group number first.
What to do if my Mitel IP Phone has audio problems?
If you are experiencing audio issues such as echo, distorted sound, or choppiness on your Mitel IP Phone, it's best to contact your system administrator for assistance.
Why can't I use local telephone company star codes on my Mitel IP Phone?
If you cannot use the local telephone company star codes when you press the Outgoing button or use the Outgoing Call access code when calling an external number on your Mitel IP Phone, you must dial a Select Line Group number before using star codes. For example, if your system uses the default Select Line Group numbers, dial 92001 to access that line. After you have dial tone, you can dial the star code and the number.
What to do if my Mitel IP Phone is not working properly?
If your Mitel IP phone is not functioning as expected, the suggested solution is to contact your system administrator for assistance.
What to do if I can't use Agent Help, Record-a-Call, or Station Monitor on my Mitel IP Phone?
If you cannot use the Agent Help, Record- a-Call, or Station Monitor feature on your Mitel IP Phone, it might be because your system uses Peer-to-Peer (P2P) audio. These features are unavailable during a P2P call. Contact your system administrator for more information.
What to do if Dynamic Extension Express – Handoff feature shows NO CALL TO HANDOFF on Mitel 5312 IP Phone?
The 'NO CALL TO HANDOFF' message on your Mitel IP Phone when using Dynamic Extension Express might occur because: * The call wasn't routed by Dynamic Extension Express. * The system hasn't recognized the call as valid yet. * You're using an unsupported extension (Handoff is only supported on the main extension). * You're using a phantom extension (Handoff isn't supported). * The other party disconnected exactly when you entered the handoff code. * The call was terminated.
Answering, waiting, redirecting, and automatic trunk answer procedures.
Procedures for emergency, internal, and external calls.
Handsfree, Mute, Placing on Hold, and Hookflash operations.
Moving calls to other extensions and redirecting incoming calls.
Logging in/out and managing wrap-up timers for ACD groups.
Agent help, diverting calls, monitoring, stealing, and barge-in for supervisors.
Solutions for common phone and system issues.
General| Speakerphone | Yes |
|---|---|
| Audio Codecs | G.711, G.729 |
| Protocols | MiNet, SIP |
| Fixed Function Keys | Hold, Redial, Transfer, Conference, Mute, Volume |
| Network Ports | 2 x 10/100 Mbps |
| Power | Power over Ethernet (PoE) or AC adapter |
| Weight | 2.2 lbs |
| Programmable Keys | 12 programmable multi-function keys |
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