What to do if I cannot use the features described in the guide for my Mitel IP Phone?
If you cannot use one or more of the features described in the guide for your Mitel IP Phone, the feature may not be enabled. Contact your system administrator for more information.
What to do if I am experiencing audio problems on my Mitel 5312?
If you're experiencing audio issues such as echo, distortion or choppiness on your Mitel IP Phone, it's best to contact your system administrator for assistance.
Why I cannot use some features on my Mitel IP Phone?
If you cannot use some features on your Mitel IP Phone, it might not be enabled. Contact your system administrator for further assistance.
What to do if I cannot use Agent Help on Mitel 5312?
If you can't use Agent Help, Record-a-Call, or Station Monitor on your Mitel IP Phone, and your system uses Peer-to-Peer (P2P) audio, contact your system administrator for assistance.
Answering, waiting, redirecting, and automatic trunk answer procedures.
Procedures for emergency, internal, and external calls.
Handsfree, Mute, Placing on Hold, and Hookflash operations.
Moving calls to other extensions and redirecting incoming calls.
Logging in/out and managing wrap-up timers for ACD groups.
Agent help, diverting calls, monitoring, stealing, and barge-in for supervisors.
Solutions for common phone and system issues.
General| Speakerphone | Yes |
|---|---|
| Audio Codecs | G.711, G.729 |
| Protocols | MiNet, SIP |
| Fixed Function Keys | Hold, Redial, Transfer, Conference, Mute, Volume |
| Network Ports | 2 x 10/100 Mbps |
| Power | Power over Ethernet (PoE) or AC adapter |
| Weight | 2.2 lbs |
| Programmable Keys | 12 programmable multi-function keys |
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