Why can't I change the time and date on my Mitel 5320e display?
The time and date displayed on your Mitel IP phone are programmed by your system administrator. If the date and time are incorrect, contact your system administrator.
Why can't I program System Speed-Dial numbers on my Mitel IP Phone?
System Speed Dial numbers on your Mitel IP phone are programmed by your system administrator.
What to do if I cannot use features on my Mitel 5320e IP Phone?
If you find that some features described are unavailable, it's possible they haven't been enabled on your system. For further information and to enable the feature, contact your system administrator.
Why can't I use star codes with the Outgoing button on my Mitel IP Phone?
To use local telephone company star codes (e.g., *82, *69) with your Mitel IP phone, instead of pressing the Outgoing button or dialing '8', you must first dial a Select Line Group number. For example, dial 92001 to access the line, and then dial the star code and the number.
Why can't I use Agent Help, Record-a- Call, or Station Monitor on my Mitel IP Phone?
If your Mitel IP phone system uses Peer-to-Peer (P2P) audio, the Agent Help, Record-a-Call, and Station Monitor features are unavailable during P2P calls. For more information, contact your system administrator.
General| Headset | Dedicated headset port |
|---|---|
| Supported Codecs | G.711, G.729, G.722 |
| Weight | 2.2 lbs |
| Ethernet Ports | 2 x 10/100 Mbps |
| Power over Ethernet (PoE) | IEEE 802.3af |
| Audio | Wideband audio |
| Speakerphone | Full-duplex |
| Protocols | MiNet, SIP |
| Programmable Keys | 8 context-sensitive softkeys, 12 fixed function keys |
Details phone models, physical components, and their functions.
Explains the function of each physical phone component such as handset and display.
Describes audio and visual indicators for call and feature activity.
Provides guidelines for ergonomic use and hearing protection.
Instructions on how to access system and phone details.
Instructions for connecting and using telephone headsets.
Guide to operating the conference phone unit and its features.
Instructions for connecting an analog phone line for backup.
Procedures for handling calls via the analog phone line.
Call handling procedures when the IP connection fails.
How to tilt the phone stand for better screen visibility.
Adjusting ringer, handset, headset, and speaker volumes.
Selecting from available ring sounds for incoming calls.
Customizing the phone's screen appearance.
Setting the phone's display and prompt language.
Modifying font size for programmable button labels.
Configuring the phone's screen saver feature.
Accessing a log of missed, received, and dialed calls.
Removing entries from the phone's call history.
Understanding the symbols used in call logs.
Adding, editing, and managing phone contacts.
Making calls using stored contact information.
Adjusting beep volumes and audio feedback settings.
Method for text input using the phone's dialpad.
Assigning features or numbers to programmable buttons.
Common system access codes for features and lines.
Information on phone extension assignments.
Standard codes used to activate phone features.
Instructions for playing music through the phone speaker.
Checking the functions assigned to phone buttons.
Restoring programmed buttons to their default settings.
Restoring the phone to its original factory default settings.
Changing the phone's button layout configurations.
Using the phone system to unlock doors.
Introduction to handling incoming and outgoing calls.
Basic procedures for answering incoming calls.
Handling secondary incoming calls while on an active call.
Enabling auto-answer functionality for incoming calls.
Forwarding incoming calls to different destinations.
Automatic answering for external calls.
General instructions for making outgoing calls.
Procedures for dialing emergency services like 911.
Dialing other extensions within the phone system.
Asking to be called back when an extension is busy.
Waiting for a busy extension to become available.
Making calls to outside phone numbers.
Quickly redialing the last dialed number.
Quickly dialing stored phone numbers.
Searching for contacts and activating system features.
Entering codes for call tracking or billing purposes.
Introduction to various call management features.
Operating the phone using the speakerphone functionality.
Forcing intercom calls to require handset pickup.
Temporarily disabling the microphone during a call.
Temporarily suspending a call.
Using the hookflash for feature access.
Moving calls to other extensions or external numbers.
Picking up calls from other extensions.
Displaying user name, extension, date, and time.
Accessing details of incoming callers.
Redirecting incoming calls to another number.
Setting up individual call forwarding.
System-wide call forwarding configurations.
Routing incoming calls to multiple destinations.
Seamlessly transferring active calls between devices.
Setting up multi-party calls on the fly.
Leaving a conference call.
Holding all conference participants simultaneously.
Scheduling and joining pre-arranged conferences.
Voice-guided service for managing conference calls.
Codes required to join or initiate Meet-Me Conferences.
Creating a scheduled conference call.
Participating in a scheduled conference call.
Recording ongoing calls as mailbox messages.
Allowing others to hear call audio via the speaker.
Reviewing recent call history details.
Using additional phone lines assigned to extensions.
Personalizing phone settings on shared phones.
Remote phone configuration via a voice-guided portal.
Securing phone access by changing the passcode.
How to connect to the phone configuration portal.
Customizing call routing rules for incoming calls.
Managing Do-Not-Disturb status and messages.
Configuring manual call forwarding options.
Creating and managing access codes for conference calls.
Introduction to phone messaging features.
Sending inter-station or voice messages to colleagues.
Accessing and replying to messages.
Removing sent inter-station messages.
Removing unread inter-station messages.
Blocking incoming calls and pages to your extension.
Setting timed message alerts for appointments or tasks.
Broadcasting announcements to multiple phones.
Explanation of hunt group functionality and types.
Agent login process for Automatic Call Distribution.
Agent logout process from call distribution.
Managing post-call processing time for hunt group agents.
Additional functions available for hunt groups.
Seeking assistance from a supervisor during a hunt group call.
Temporarily redirecting hunt group calls away from the extension.
Functions available exclusively to hunt group supervisors.
Supervisor actions for handling agent help requests.
Listening to hunt group calls without participation.
Taking over a hunt group call from another agent.
Joining an ongoing call discreetly or openly.
Introduction to cordless phone accessories and their use.
Description of the module connecting accessories to the phone.
Supported pairing configurations for cordless accessories.
Connecting cordless accessories to the cordless module.
Using cordless accessories to control phone settings.
Understanding device status indicators and sounds.
Warnings and behavior for low battery on cordless devices.
Instructions for using the wireless handset.
Details on cordless handset buttons and indicators.
How to answer calls using the cordless handset.
How to end calls using the cordless handset.
Indicator lights on the cordless handset.
Instructions for using the wireless headset.
Details on cordless headset components.
Managing cordless accessories via the phone's application.
Accessing details about the cordless module.
Introduction to solving common phone issues.
How to reach support and system administrators for assistance.
Explanations of common error messages displayed on the phone.
Solutions for typical phone and feature problems.
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