Mitel EXPRESS MESSENGER Administration Manual

Table of Contents
i
Table of Contents
SECTION 1: INTRODUCTION........................................................................... 4
Intended Audience.................................................................................... 5
How to use this Document ....................................................................... 6
Useful Tips ................................................................................................ 7
Additional References............................................................................. 11
Testing Mitel Express Messenger.......................................................... 12
Setting Up Express Messenger for the First Time............................... 12
SECTION 2: SETTING UP MITEL EXPRESS MANAGER.............................. 15
Installing Express Manager onto a PC.................................................. 15
Connecting your PC to Express Messenger .......................................... 16
Starting Mitel Express Manager........................................................... 18
Logging In To Express Messenger From Express Manager ................ 19
About the Login Passcodes..................................................................... 20
SECTION 3: ABOUT MAILBOXES .................................................................. 21
Reserved Mailboxes ................................................................................ 21
General Usage Mailboxes....................................................................... 22
Single-Digit Mailboxes ........................................................................... 26
Menu Tree Maiboxes (Multi-Level Auto Attendant) ............................ 29
Hospitality Mailboxes............................................................................. 32
About the Auto Attendant...................................................................... 33
SECTION 4: CHANGING MAILBOX PARAMETERS...................................... 35
Accessing the System Administrator’s Mailbox.................................... 36
New (or Repeat) Installation.................................................................. 38
Add, Edit, or Delete a Mailbox from a Telephone................................. 39
Add, Edit, or Delete a Mailbox from Express Manager........................ 45
SECTION 5: PERFORMING SYSTEM ADMINISTRATION FROM A
TELEPHONE.................................................................................................... 53
Setting Date, Time, and Business Hours.............................................. 53
Recording System Greetings.................................................................. 54
Setting or Changing System Parameters.............................................. 60
Setting and Changing Passcodes........................................................... 64
Creating Distribution Lists.................................................................... 65
Message Notification .............................................................................. 67
Using FAX Finder................................................................................... 73

Mitel EXPRESS MESSENGER Specifications

General

Brand	Mitel
Model	EXPRESS MESSENGER
Category	Voicemail
Language	English