Introduction
7
Useful Tips
Some people are reluctant to use their telephone for anything other than making
calls. Encourage users to experiment with different options offered by Mitel
Express Messenger.
Here are some tips to help everyone benefit from having a voice mail system.
• Explaining Mitel Express Messenger to Customers
The best way to make customers feel comfortable about Express Messenger is
through employees who are enthusiastic about it
− customers will sense their
positive attitude. If employees use their mailboxes and return calls in a timely
fashion, customers will feel secure about the new system.
Encourage employees to keep their mailbox greeting current and to check for
messages frequently, particularly if their telephone doesn’t have a message
light or if they have been away from their office. Respond to messages
promptly
− not two or three days later.
• Mailbox Greetings
Employee mailboxes use two types of greetings: "permanent" and "temporary". Callers
always hear the permanent greeting unless you record a temporary greeting. A permanent
greeting should be general enough to cover all situations. A temporary greeting describes
a specific situation and lasts for a user-specified number of days.
Here are examples of both types of greetings:
Permanent greeting:
"You have reached Christine Conner. I can’t answer your call right now, so please leave
your name, number, and a short message
−
I will get back to you as soon as possible. If you
need immediate assistance, press [0] and ask to be transferred to my associate, Julie Jones."
Temporary greeting:
"Hi! You have reached Julie Jones. I will be on vacation from Friday, June 18,
through Friday, June 25. I’ll be back on Monday, June 28, so please leave a
message and I’ll get back to you as soon as possible. If you require immediate
assistance, press [0] and ask to be transferred to Christine Conner."
The mailbox user specifies the number of days for the temporary greeting to
last, from 01 to 99, expiring at midnight of the last day. If specified to last only
one day, the message starts immediately and expires at midnight of the day the
user records it.
Employees who create a new temporary greeting every day show callers that
they are really using Express Messenger.
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