17MD-HPBT01
The sound has
static or breaks up.
• If the distance between the headphones and the audio source is
greater than the maximum distance (approximately 33 ft. [10 m]),
reduce the distance between the headphones and the audio source.
• If there are obstructions between the headphones and the audio
source, move the headphones or the audio source away from the
obstructions.
• Other devices, such as cordless phones, microwaves, or wireless
routers, may cause interference.
• Try turning one device off at a time to determine which device is
causing the interference.
• If your cordless phone or wireless router is causing interference, try
changing the channel the phone or router is using. For instructions,
see the documentation that came with the phone or router.
• If the headphones are paired to a computer, make sure that the
headphones are selected as the playback default. For instructions,
see one of the following:
• “Pairing with a computer running Windows“ on page 8.
• “Pairing with a Mac computer“ on page 10.
The headphones
do not control the
volume.
• Make sure that the volume on your audio source (a computer, MP3
player, or phone) is turned up to at least 50% of its volume level.
• Your headphones’ batteries may be dead. Try recharging your
headphones.
The headphones
volume is low.
• Volume can decrease as the battery loses its charge. The battery life
diminishes over time. Battery life is also dependent on conditions of
use.
The headphones
make a long, low
tone every 30
seconds.
• The battery is low. Recharge your headphones.
The headphones
are connected to a
computer, but
sound is coming
from the computer
instead of the
headphones.
• Make sure that the headphones are paired with the computer and
that the settings are correct. For instructions, see one of the
following:
• “Pairing with a computer running Windows“ on page 8.
• “Pairing with a Mac computer“ on page 10.
MD-HPBT01_14-0244_MAN_V1_ENG.fm Page 17 Tuesday, July 8, 2014 10:25 AM
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