To Next PageTo Next PageWhat to do if my Moen Plumbing Product water keeps flowing and does not turn off?
If your Moen Plumbing Product faucet keeps running, make sure the handle is completely closed. Another possible cause is that the battery holder cable was unplugged while the faucet was running. Ensure the battery holder cable is fully plugged in.
Why is the water flow low in my Moen MOTIONSENSE WAVE 7864EW Plumbing Product?
If you're experiencing low water flow (hot, cold, or both) or only getting hot or cold water from your Moen Plumbing Product, first, ensure that the hot, cold, and both water supplies are fully turned on. Also, check for pinched or kinked hoses. Finally, clogged filters can also cause low flow, so you should clean both filters.
Why is the light blinking on my Moen Plumbing Product?
If the light on your Moen Plumbing Product is blinking, it likely indicates low or dead batteries. Replace the batteries with new AA alkaline batteries. Also, ensure you are not using rechargeable batteries, as these are not suitable for proper faucet functionality; use only AA alkaline batteries.
Why is the sensor not functioning on my Moen MOTIONSENSE WAVE 7864EW?
If the sensor on your Moen Plumbing Product is not working, make sure the sensor is activated. Also, ensure that the handle is fully closed, as even a slightly open handle can interfere with sensor operation. Finally, check the area around the sensor and ensure there are no objects within 8 inches of it, as these can also cause the sensor to malfunction.
What to do if the water does not flow and the light is on for my Moen Plumbing Product?
If your Moen Plumbing Product's light is on but no water is flowing, the water supplies may not be turned on. Turn on the water supplies to resolve this issue.
Why is the handle position for hot and cold water flow reversed on my Moen Plumbing Product?
If the hot and cold water flow is reversed on your Moen Plumbing Product (cold forward), the hot and cold hoses may be installed in reversed order. First, check the wall stops and ensure the hot supply hose is connected to the hot stop and the cold supply hose to the cold stop. If the issue persists, check the control box to ensure the hot supply hose is connected to the hot side and the cold supply hose to the cold side. Remember to turn off the water supplies before making any adjustments.
What to do if the batteries are dead in the battery holder of my Moen MOTIONSENSE WAVE 7864EW?
If the batteries in the battery holder of your Moen Plumbing Product are dead, unplug the battery holder cable and replace the batteries with new AA alkaline batteries.
What to do if batteries not installed properly in Moen Plumbing Product?
If the batteries are not installed properly in your Moen Plumbing Product, unplug the battery holder cable and reinstall the batteries in the correct orientation into the battery holder.
How to plug in the power cable in Moen Plumbing Product?
If the power cable is not plugged into the control box of your Moen Plumbing Product, push the power cable firmly into the control box.
What to do if the wall switch for the power outlet is OFF when using AC adapter only for my Moen MOTIONSENSE WAVE 7864EW?
If you're using an AC adapter only with your Moen Plumbing Product and the wall switch for the power outlet is off, turn the wall switch on to ensure power at the outlet. Clear the area for proper startup.
General| Model Number | 7864EW |
|---|---|
| Brand | Moen |
| Installation | Deck Mount |
| Handle Type | Lever |
| Number of Handles | 1 |
| Number of Holes Required | 1 |
| Valve Type | Ceramic Disc |
| Sensor Type | Infrared |
| Technology | MOTIONSENSE WAVE |
| Warranty | Limited Lifetime |
| Collection | Motionsense Wave |
| Product Type | Faucet |
| Power Source | Battery |
Provides phone numbers and website for installation help and parts in the USA.
Provides phone numbers and website for installation help and parts in Canada.
Provides phone numbers and website for installation help and parts in Mexico.
Lists essential tools for safe and easy faucet replacement procedures.
Lists and illustrates all parts included with the faucet for easy identification.
Details an optional kit for wall mounting the control box.
Advises on safety measures and preparation steps before removing the old faucet.
Explains the meaning of various icons used throughout the manual for clarity.
Details the recommended setup for faucet installation, including control box placement.
Shows options for placing the control box and soap dispenser on the left side.
Guides on mounting the control box under the sink for standard installation.
Explains how to mount the control box on the wall using an optional service kit.
Provides detailed instructions for installing the faucet in a single-hole sink.
Guides through the installation process for a three-hole sink.
Details the steps for connecting the mounting washer, nut, and ensuring cable placement.
Explains how to securely tighten the mounting nut using the installation tool.
Guides on threading the hose guide nut to the faucet body mounting shank.
Details inserting the pulldown hose into the spout and feeding it through the faucet body.
Covers installing the spray wand and connecting it to the pulldown hose.
Guides on connecting the pulldown hose to the quick connect on the control box.
Details inserting the data cable into the control box's data port.
Explains attaching the control box to the hose guide nut for recommended orientation.
Guides on connecting the hot and cold hoses to the supply valves.
Details locating the hose weight mark and installing the hose weight.
Guides on choosing a location for the battery holder, checking wire reach.
Covers installing AA batteries into the holder and reinstalling the cover.
Explains attaching the battery holder using hook & loop fastener or screws.
Instructs to turn on the water supply as a step in the installation process.
Guides on inserting the battery holder cable into the control box power port.
Refers to the Quick Start Guide for the start-up process.
Provides instructions for organizing hoses and cables using zip ties.
Instructions to verify the proper operation of the faucet handle and wave sensor.
Explains how to change the spray modes (stream, spray, pause) using the button.
Details methods to disable or enable the wave sensor using handle movements.
Describes an alternative procedure to enable the wave sensor by power cycling.
Provides steps for diagnosing and fixing low water flow problems by cleaning filters.
Offers solutions for inconsistent water flow, including cleaning the screen and o-ring.
Guides on repeating the startup process to resolve non-functioning faucets.
Lists common issues like no flow, low flow, sensor problems, and reversed handle.
Provides solutions for faucets that won't turn off or have blinking indicator lights.
Outlines the terms and conditions of Moen's limited lifetime warranty for the product.
Details what the warranty covers, its limitations, and common exclusions.
Explains how to initiate a warranty claim and contact Moen for support.
