EasyManua.ls Logo

Monarch Water HE Series - User Manual

Monarch Water HE Series
25 pages
Save Page as PDF
Print Icon
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Loading...
Parts and Service Guide
Europe
Effective November 2019
Monarch HE Series Water
Softeners
‘Suppliers to H.M. the Queen’s Estate at Sandringham’
T +44 (0)1986 784759 F +44 (0)1986 784769
info@monarchwater.co.uk www.monarchwater.co.uk

Table of Contents

Questions and Answers

  • S
    Sarah WhiteAug 22, 2025
    What to do if my Monarch Water Dispenser is using excessive salt?
    • L
      laurie56Aug 22, 2025
      If your Monarch Water Dispenser is using excessive salt, it could be due to a few reasons: * The salt setting may be improper. Check the salt usage and salt setting to ensure they are correctly configured. * There might be excessive water in the brine tank. Consult section #5 for troubleshooting this issue. * The programming could be incorrect. Review the programming and reset it as needed to match your water conditions and usage patterns.
  • A
    Angelica WebbAug 25, 2025
    What to do if my Monarch Water Dispenser has low water pressure?
    • S
      Stephen WilliamsAug 25, 2025
      If you're experiencing low water pressure with your Monarch Water Dispenser, consider the following: * Iron or scale buildup in the line feeding the unit can restrict water flow. Clean the pipes to remove any deposits. * Iron buildup inside the valve or tank can also cause low pressure. Clean the control and add resin cleaner to clean the bed. Additionally, increase the regeneration frequency. * The inlet of the control might be plugged with foreign material. Remove the piston and clean the control valve to clear any obstructions.
  • M
    Melanie WatersAug 26, 2025
    What to do if Monarch Water Dispenser has excessive water in brine tank / Softener running to overflow?
    • T
      Tanya BooneAug 26, 2025
      If your Monarch Water Dispenser has excessive water in the brine tank or is running to overflow, consider the following: * The injector or screen might be plugged. Clean these parts to ensure proper flow. * There could be foreign material in the brine valve. Clean the valve to remove any obstructions. * The drain line flow control might be plugged. Clean the flow control to ensure proper drainage. * The brine valve may have failed. Replace the brine valve if cleaning doesn't resolve the issue. * The programming could be incorrect. Check the programming and reset it as needed. * Check the injector assembly for possible rolled or twisted O-rings. Replace them if necessary.
  • J
    johnsonjohnAug 28, 2025
    What to do if my Monarch Water Dispenser has resin in drain line?
    • C
      Cassandra DavisAug 28, 2025
      If you find resin in the drain line of your Monarch Water Dispenser, here are a couple of possible causes: * There may be air in the water system. Check the well system for a properly functioning air eliminator control. * The drain line flow control (DLFC) button might be incorrect. Check for the proper flow rate to ensure it's correctly configured.
  • A
    Amanda MooreAug 29, 2025
    Why does my Monarch Water Dispenser control cycle continuously?
    • J
      Jennifer HernandezAug 30, 2025
      If your Monarch Water Dispenser's control cycles continuously, it could be due to: * The timer not operating properly, in which case you should replace the timer. * Faulty micro switches or harness, requiring replacement of the faulty micro switch harness. * Faulty cycle cam operation, which may need replacement or reinstallation of the cycle cam.
  • A
    Angela DeleonSep 2, 2025
    Why does my Monarch Water Dispenser softener fail to regenerate?
    • Y
      youngkarenSep 2, 2025
      If your Monarch Water Dispenser softener fails to regenerate, consider these potential causes: * An interruption in electrical service to the unit. Ensure permanent electrical service by checking the fuse, plug, chain, or switch. Also, check and reset the time of day. * The controller is not operating properly. Replace the controller. * A defective valve drive motor. Replace the drive motor. * Improper programming. Check the programming and reset as needed.
  • W
    William JohnsonSep 4, 2025
    Why is there iron in the softened water from my Monarch Water Dispenser?
    • L
      Lisa RussellSep 4, 2025
      If you notice iron in the softened water from your Monarch Water Dispenser, it could be because: * The iron content exceeds recommended parameters. Consider adding an iron removal pre-filter system. * The resin bed is fouled. Check the backwash, brine draw, and brine tank fill. Increase the frequency of regeneration and backwash time. Ensure the softener does not regenerate at the same time the iron filter backwashes.
  • J
    Justin AndradeSep 6, 2025
    Why is there salt water in the service line of my Monarch Water Dispenser?
    • R
      Robert MendezSep 6, 2025
      If you're experiencing salt water in the service line of your Monarch Water Dispenser, it could be due to: * A plugged injector system. Clean the injector and replace the screen. * The timer not operating properly. Replace the timer. * Foreign material in the brine valve. Clean or replace the brine valve. * Foreign material in the brine line flow control. Clean the brine line flow control. * Low water pressure. Raise the water pressure. * Improper programming. Check the programming and reset as needed.
  • C
    Cameron PalmerSep 8, 2025
    Why does my Monarch Water Dispenser softener fail to draw brine?
    • S
      Sheri HatfieldSep 8, 2025
      If your Monarch Water Dispenser softener isn't drawing brine, it could be due to: * A plugged drain line flow control. Clean the drain line flow control. * A plugged injector. Clean or replace the injectors. * A plugged injector screen. Replace the screen. * Line pressure that is too low. Increase the line pressure to at least 20 psi at all times. * An internal control leak. Replace the seals and spacers and/or piston assembly. * Improper programming. Check programming, reset as needed.
  • J
    Jonathan MillerSep 10, 2025
    What to do if the Main PCB is not working in Monarch Water Dispenser?
    • A
      Amy ConradSep 10, 2025
      If the Main PCB in your Monarch Water Dispenser is not working: * Check the electrical service and transformer to ensure there is power. * If there is power, the PCB may have failed and needs to be replaced.

Summary

General Valve Installation

Planning the installation

Locating the softener, drain, and ensuring a level surface for installation.

Electrical connection

Connecting the power supply and transformer to the softener unit.

Obtain your water hardness

Procedure for testing and determining the water hardness level.

Setting the electronic controller

HE Performance Testing

Troubleshooting Guide

Water not soft

Common causes and solutions for soft water issues.

Unit using excessive salt

Low water pressure

Resin in drain line

Excessive brine tank water; Overflow

Continuous control cycles

Continuous flow to drain

Softener fails to regenerate

Diagnosing why the softener is not regenerating.

Iron in softened water

Salt water in service line

Softener fails to draw brine

Troubleshooting the brine draw process.

Main PCB not working

Steps for diagnosing a non-functional main PCB.

Jammed drain flow restrictor

Corroded PCB and ribbon cable

Unit running out of capacity

Error Codes Displayed

Interpretation and resolution of displayed error codes.

85 HE System Exploded View

85 HE Control Valve Exploded View

85 HE Power Head Exploded View

Monarch Water HE Series Specifications

General IconGeneral
TypeWater Dispenser
SeriesHE Series
BrandMonarch Water
Heating Capacity5L/H
MaterialStainless Steel
CertificationCE

Related product manuals