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MOOSOO WARRANTY
CUSTOMER CARE
The 1-year Limited Warranty is valid for products purchased from our MOOSOO
only, starting from the date of the original retail purchased. We will provide customer
service for any defects in quality or materials under normal, non-commercial use.
1. According to the requirements outlined in this instruction manual, the warranty is
subject to the following conditions and exclusions.
2. This warranty provides, at no extra cost to you all labor and parts necessary to
ensure your machine is in proper operating condition during the warranty period.
3. We provide the repair or replacement of your MOOSOO appliance if your
MOOSOO appliance is found to be defective due to faulty materials, workmanship
function within 1 year of purchase or delivery. ( If any part is no longer available or
out of manufacture, we will replace it with a functional replacement part).
WHAT IS COVERED?
1. Under your MOOSOO guarantee, MOOSOO shall not be liable for costs of repair
or replacement of a product incurred as a result of: Accidental damage, faults caused
by negligent use or care, misuse, neglect, careless operation or handling of the
MOOSOO appliance which is not in accordance with this MOOSOO Instruction
Manual.
2. Machines purchased from an unauthorized dealer.
3. Use of parts and accessories other than those produced or recommended by
MOOSOO.
4. Repairs or alterations carried out by unauthorized parties or agents.
5. Use of the machine other than for normal domestic purpose, e.g. for commercial
or rental purposes.
6. Reduction in battery run time due to battery age or use.
WARRANTY SERVICE
1. If you have a query about your MOOSOO appliance, please contact the
MOOSOO customer service email: usa@imoosoo.com
2. Please inform us your model name/number, purchase date, order number,
machine problem and your requirement.
3. Your model number can be found on rating plate. For information on your rating
plate see the inside front cover.
4. Please keep your purchase receipt in a safe place to ensure you have this
information.
5. Service under this warranty will not extend the available time of warranty.
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