Fault Solution
20
Failed to power on the machine
Failed to charge the machine
Slow charging
Failed to return to the docking station
Abnormal behavior
There is abnormal noise during cleaning.
The cleaning performance is degraded, or ash is
dropped.
The Wi-Fi network cannot be connected.
The battery power is insufficient. Please use the vacuum cleaner after charging it on the docking station.
The battery temperature is too high or too low. Please use the vacuum cleaner when the ambient temperature is 0°C
to 40°C.
The docking station is not connected to the power supply. Please make sure that both ends of the docking station
power cord are properly connected.
The docking station is not in proper contact with the main unit. Please clean the docking station shrapnel and the
charging contact of the main unit.
Check whether the docking station indicator is on.
When used in a high or low temperature environment, the main unit will automatically decrease the charging speed
to extend the battery life.
The charging contact area may be dirty. Please clean the area with a dry cloth.
There are too many obstacles around the docking station. Please place the docking station in an open area.
The main unit is too far away from the docking station. Try to place the main unit near the docking station.
The vacuum cleaner is powered off and then on again.
The roller brush, side brushes, or main wheel may be entangled with foreign objects. Clean them after powering off
the vacuum cleaner.
The omnidirectional wheel is covered by dust or is entangled during cleaning. It is recommended that you use a
screwdriver to pull it out and rinse it.
The dust box is full. Clean the dust box.
The filter is blocked. Clean the filter.
The roller brush is entangled with foreign objects. Clean the roller brush.
The Wi-Fi function is not activated. Reset the Wi-Fi connection, and try again.
The Wi-Fi signal is not good. Ensure that the main unit is located in a place with good Wi-Fi signals.
The Wi-Fi connection is abnormal. Reset the Wi-Fi settings, download the mobile app of the latest version, and try
to connect to the Wi-Fi network again.
The Wi-Fi network suddenly cannot be connected. The family router settings may be incorrect. In this case, contact
the customer service for help.
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