LIMITED WARRANTY – FOLDING WHEELCHAIRS | USER MANUAL
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T 1 866 650-6555 F 1 888 966-6555 Email info@motioncomposites.com
9. MOTION COMPOSITES
LIMITED WARRANTY
Refer to the Motion Composites warranty document.
IMPORTANT NOTICE REGARDING
CONSUMERS RIGHTS
The benefits we give in this manufacturer’s warranty are ad-
ditional to, and do not detract from, any rights and remedies
that you may have under local consumer protection laws in
your locality.
This warranty is governed by the laws of the country, prov-
ince, State or territory where you purchased your Motion
Composites product. In many countries, consumers have
statutory rights under local consumer laws. Those consumer
rights may differ between countries, territories, States or
provinces, and often cannot be excluded. This Manufacturer’s
warranty is not intended to:
– change or exclude any statutory consumer rights that
cannot be lawfully changed or excluded; or
– limit or exclude any right you have against the person who
sold the Motion Composites product to you if that person
has breached their sales contract with you.
OUR RESPONSIBILITY
Motion Composites’ sole obligation and your exclusive remedy
under this warranty shall be limited to such repair and/or replace-
ment.
WARRANTY SERVICE
If your wheelchair requires warranty service, kindly contact an
authorized Motion Composites Distributor in Canada or any Autho-
rized International Distributor. In the event of a defect in material
or workmanship, the Distributor must obtain a return authorization
(RA) number from Motion Composites. Motion Composites issues
RA numbers only to authorized Motion Composites Distributors.
If you are not satisfied with a service, kindly write to the customer
service at:
Motion Composites Inc.
160 Armand Majeau Sud, Saint-Roch-de-l’Achigan,
Québec, Canada J0K 3H0
Telephone: 1 866 650-6555
Fax: 1 888 966-6555
info@motioncomposites.com
motioncomposites.com
or send an email at:
service@motioncomposites.com
IMPORTANT NOTICE
Do not return products to our factory without our prior
consent.
CONSUMER NOTICE
1. The foregoing warranty is exclusive, and in lieu of
all other express warranties, whether written or oral, ex-
press or implied. Motion Composites shall not be liable for
any consequential or incidental damages whatsoever. By
registering your Motion Composites wheelchair, you agree
with all provisions of this warranty.
2. It is forbidden to alter or extend the foregoing express
warranty or to waive any of the limitations
or exclusions.
10. PARTICULAR DAMAGES
10.1 PARTS REPAIRED BY THE SERVICE CENTER
If any of the following conditions are observed, the user is responsi-
ble for taking the wheelchair to their service center for servicing.
– Wheel adjustment
– Defective ball bearings of caster housings
– Defective ball bearings of casters
10.2 SPECIAL CONDITIONS FOR RETURNING THE
WHEELCHAIR TO THE MANUFACTURER
If any of the following conditions are observed, the user is responsi-
ble for contacting their qualified service agent prior to sending their
wheelchair for repairs at Motion Composites.
– Part of the frame or cross brace is cracked.
– The thread of a rivet nut is damaged.
– Part of the frame or the cross brace is detached.
– Cross brace becomes abnormally worn.
– Problems continue to be identified after several adjustments or
repairs have been made by a qualified service agent.
10.3 REPAIR PROCEDURE
Parts that could be repaired by the owner:
– Rear tire and inner tube.
Parts serviced by the manufacturer or service center:
– All parts of the wheelchair except for the tires and the inner
tubes.
– Parts that can be removed and sent to the manufacturer/
distributor or other service center for repair: wheels, armrest,
footrest, upholstery, cushion.
Conditions in which the wheelchair should be sent for service:
– Broken bearings, loose spokes, wheels not aligned, loose bolt,
abnormal vibrations, noise or any deviation in the frame, front
stem is not perpendicular to floor, broken part like anti-tippers,
back canes, rips or tear on the upholstery and for the yearly
inspection.
– Please contact our customer service agent for the complete list
of distributors or service centers at: motioncomposites.com
– Some dealers may offer replacement units during the service
period. Please contact your service agent for full details. Motion
Composites will hold replacement parts for a minimum of 10
years or propose a compatible spare option.
– If the wheelchair needs to be sent to a service center or to
the manufacturer for repair, it should be packed carefully in a
cardboard box fitting the size of the wheelchair. The anti-tippers,
the footrest and cushion should be removed and packed in a
smaller box inside the cardboard containing the wheelchair. The
wheelchair should be protected with a protective film to prevent
from scratches or wear.
10.4 TOOLS
ALLEN KEYS
2 mm – 2.5 mm – 3 mm – 4 mm – 5 mm
KEYS
10 mm – 11 mm – 1/2’’ (13 mm)
FOR QUICK RELEASE
7/16’’ (11 mm) – 3/4’’ (19 mm) – 26 mm
OTHER TOOLS
Adjustable wrench – Phillips screwdriver
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