For Comcast XFINITY Users Only:
If the activation page does not appear, please go to www.xfinity.com/internetsetup for more
information and to activate your modem.
Here is a list of phone numbers for some major cable service providers. (Note that this list is subject to
change.)
Comcast – 1 (855) 652-3446
Cox – 1 (800) 234-3993
Bright House – 1 (855) 222-0102
Cable One – 1 (877) 692-2253
Charter Spectrum – 1 (855) 757-7328
RCN – 1 (866) 832-4726
Suddenlink – 1 (877) 794-2724
Time Warner – 1 (800) 892-4357
Once your MG7700 is activated either online or by phone, your service provider will provision your
MG7700 service. Typically this takes less than 5 minutes, but in some cases this may take 30 minutes
or longer to complete.
Once you have activated, try to browse the Web using a device connected via Ethernet or WiFi to the
MG7700. (See the section Wireless Router, below for information on connecting via WiFi). If browsing
works, Congratulations! Your MG7700 is working.
If your MG7700 is NOT working, see Troubleshooting Tips below.
Configuration Manager
You may not need to use the MG7700’s Configuration Manager. Here are some reasons for using it:
You want to change the wireless network name and password. For instance, maybe you want a
more easily remembered name, or you’re replacing a router and want to use your existing WiFi
Network Name (SSID) and/or WiFi Password/Key instead of the unique ones that come with the
MG7700.
You want to set up special Internet gaming settings.
You want to get performance information about the MG7700 modem and/or built-in router. This
can be helpful in diagnosing DOCSIS performance issues and/or optimizing wireless performance.
If you need to access the MG7700 Configuration Manager, open your Web browser. Type
http://192.168.0.1 in the address bar and press the Enter key. In the login dialog box, type the
following User Name and Password in lower case, then click OK.
User Name: admin
Password: motorola
The Basic Status and Settings page will appear. If this page doesn’t appear, please see the
Troubleshooting Tips below.
You can get more detailed information about the MG7700 and its Configuration Manager, please
see www.motorolanetwork.com/MG7700manual
Wireless Router
As noted before, the MG7700 has a unique Wireless Network Name/SSID and Wireless Security
Key/Password printed on the MG7700’s bottom label. Set up your wireless devices to work with this
SSID and security key, or the SSID and security key you specified, if you changed them. Note that
wireless performance depends on a number of factors. Please keep these things in mind:
Where possible, put the MG7700 in a central place so that it’s not too far away from your other
wireless devices.
Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos,
microwave ovens, WiFi-capable printers, and 2.4 GHz cordless phones and base stations. Don’t
put the MG7700 close to these interfering devices.
Sometimes it helps to change the MG7700 wireless channel frequency to reduce interference with
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