Replacement Parts Ordering 62
A.7 Product Customer Service
After collecting the required information and writing a detailed problem report, contact one of the
following support centers to help with the problem:
• Motorola System Support Center (SSC)
A.8 Motorola System Support Center (SSC)
The Motorola System Support Center (SSC) is the primary Motorola contact. Call Motorola System
Support Center (SSC):
• Prior to any software reload.
• To confirm troubleshooting results and analysis prior to removing and replacing a Field
Replaceable Unit (FRU) or Field Replaceable Equipment (FRE) to repair the system.
Motorola System Support Center (SSC):
Phone: (800) 221-7144 for domestic calls and (847) 576-7300 for international calls
Fax: (847) 725-4073
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