3. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Calls are dropping
1. Check your signal strength:
•
Weak signal from your cellular provider is a common cause of dropped calls. In the status bar, see
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2. Turn your phone off and then on again.
Press & hold the Power + Volume up buttons simultaneously, then touch Power off. Then turn it on to
establish a new connection with the network.
3. During a call, check that the proximity sensor works by covering it to confirm that it turns off your
screen, preventing accidental touches during calls. You can also download an app to automatically lock
your screen during calls; search for “call screen lock” on Play Store.
4. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
5. Check if a software update is available for your phone.
6. Reset the phone.
People can’t hear me on calls
1. Check that nothing is covering the microphone:
•
If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•
Check that the protective film that ships with the phone has been removed.
2. Check to see if your phone is using Voice privacy. (This feature is not available on all models.) Turn it off
to see if sound quality improves:
a.
Touch .
b.
Touch > Settings > Calls.
3. If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.
In the status bar, see how many bars your network connection has. If you see only one or two bars,
change locations to improve your signal strength, particularly if you are indoors.
4. Turn your phone off and then on again.
Press & hold the Power + Volume up buttons simultaneously, then touch Restart to establish a new
connection with the network.
5. Check if a software update is available for your phone.
6. Turn off Voice Match.
a. Open the Google app.
b.
Touch your profile icon > Settings > Voice > Voice Match.
c.
Turn Hey Google off .
Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say
“OK, Google”.
7. Use safe mode to see if apps you installed are causing the issue and uninstall as needed.
Fix issues : Call and SIM issues
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