48 Help
Connectivity
Issues
Even though I am
accessing my
Camera from the
same Wi-Fi
®
network, I still find
my Camera is shown
as remote. I can only
access it for 5
minutes at a time.
Please check your wireless
router settings. For example, for
Buffalo brand routers there is an
option called Wireless Isolation.
Please disable this option.
Camera When I try to view
the Camera, I get a
prompt for Camera
firmware upgrade.
What should I do?
Please upgrade your firmware.
This takes around 5 minutes. We
push upgrades from time to time
to improve Camera features.
General Which platforms are
supported for
accessing my
Camera?
Minimum requirement:
Windows
®
7*
*Java browser plug-in needed
Mac OS
®
version 10.7
Chrome
™
version 24
Internet Explorer
®
version 9
Safari
®
version 6
Java
™
version 7
Firefox
®
version 18.0
Adobe
®
Flash
®
Player 15.0
Android
™
4.2
iPhone
®
/iPad
®
iOS version 7.0
General I do not hear any
sound when I am
accessing a remote
Camera.
You can tap on the speaker icon
in the video stream screen to
hear audio. By default the audio
is not ON when you are
accessing a remote Camera.
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