Tips:
• Remove cases, as they may impede the charger/port connection.
• Use the charger that came with the phone.
• Check that the charging cable fits snugly into the phone and that the cable fits
snugly into the outlet.
• If you're having trouble charging, try these troubleshooting steps.
3. If you can't see a battery icon after you plug your phone in to charge, the issue could be
with your screen. Check if your phone rings by calling it from another phone. If it rings, the
issue is with your screen and you can try these troubleshooting steps.
4. Perform an external phone reset. Learn how.
Phone restarts or crashes
If your phone randomly reboots, restarts or shuts down without restarting, try the following.
Restart your phone
1. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the
charger, restart by holding down the power button for 30 seconds.
Troubleshoot your phone
1. Check if a software update is available for your phone.
2. Check the available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
Troubleshoot your apps
1. Check for app updates.
2. Use safe mode to see if installed apps are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the next
section.
Fix a problem : Hardware issues
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