Reset to factory settings
To remove any processes on your phone that may be causing the issue, you can reset your
phone to factory settings.
A factory data reset will remove all data from your phone.
Screen is frozen or won't respond
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following.
Restart your phone
1. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the
charger, restart by holding down the power button for 30 seconds.
If your phone freezes again
If your phone freezes more than once, check for a larger issue.
Restart your phone to unfreeze it, and then try these troubleshooting steps:
1. Check if a software update is available for your phone.
2. Check the available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3. Check for app updates.
If you can't unfreeze the phone
To eradicate possible causes, reset your phone to factory settings.
A factory data reset will remove all data from your phone.
Fix a problem : Hardware issues
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