1. Go to Settings > System > Advanced > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > Reset settings.
3. If you're using dual SIMs, select the SIM to reset for mobile data settings.
4. Touch Reset settings.
5. Try to reconnect to Wi-Fi, mobile data and Bluetooth, or try to share your internet
connection again.
Reset phone
What a reset does
Resetting your phone erases all data and restores it to out-of-the-box condition. This data will
be erased from the phone:
• Google account
• Media (music, photos, videos)
• System settings and data
• App settings and data (including text messages)
• Downloaded apps
Before you reset
1. Back up your data.
If your phone works and you can unlock it, be sure to:
• Copy your photos, videos and music to a computer or to cloud storage.
• Make sure that any changes you made to contacts or calendar are synced to an
account.
2. Know your Google credentials.
If you added your Google account to your phone, make sure you know the Gmail address
and password for that account. To help prevent others from using your phone without
permission, after you reset a phone, you can't set up the phone until you enter your Google
account information again. If you've forgotten the password, you can reset it.
Reset phone from Settings
To erase all data and reset your phone:
1. Go to Settings > System > Advanced > Backup.
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