Check your computer
Windows computer
1. Check your computer’s settings to make sure that Windows automatically detects new
hardware.
2. Restart your computer.
Mac computer
• Check that your computer is running Mac OS X 10.5 and up.
• Check that your computer has Android File Transfer installed and open it.
• Restart your computer.
Check your phone
1. Check if a software update is available for your phone.
2. Hold down your phone's power button for 5-7 seconds, or up to 30 seconds.
Check your USB connection
1. Try a different USB cable. Not all USB cables can transfer files.
2. To test the USB port on your phone, connect your phone to a different computer.
3. To test the USB port on your computer, connect a different device to your computer.
Fix a problem : Bluetooth, Wi-Fi, USB issues 199
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