43
find answers
Why can’t I see all my songs in different categories 
(artist, album, genre)?
When you load a song, information about the artist, 
album, and genre is loaded into your music player’s 
Artists, Albums, and Genres folders. Sometimes this 
information is not available, so your phone loads the song 
as Unknown and that song does not appear in the folder. 
However, all songs are listed in the Songs folder.
Why are my songs listed in a different order than they 
are on the CD they came from?
If songs don’t include track numbers before track names, 
they are listed in alphabetical order by track name. To 
make sure songs are listed in the expected order:
•
Make sure that track names are preceded by 
track numbers.
•
Make sure the application you use to rip CDs is 
set to create file names that begin with the track 
number plus the track name when ripping a CD.
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find answers
Why doesn’t my computer recognize the phone’s 
removable memory card, even though the card was 
formatted by the phone?
Your computer may be unable to recognize a removable 
memory card that was formatted by the phone. When 
the computer prompts: “Do you want to reformat?” Click 
“Yes” to continue. Be aware that formatting the memory 
card erases all content on the card.
Where can I find more answers to my questions?
If you have questions or need assistance, we're here to 
help.
Go to 
www.motorola.com/consumer/support
, where you 
can select from a number of customer care options. You 
can also contact the Motorola Customer Support Center 
at 1-800-331-6456 (United States), 1-888-390-6456 (TTY/
TDD United States for hearing impaired), or 
1-800-461-4575 (Canada).
45
accessories
accessories
To see more accessories, visit
 
www.hellomoto.com
Bluetooth® Stereo 
Headphones S9
Bluetooth® Stereo 
Headphones S805
T605 Bluetooth® Car Kit
Bluetooth® Headset 
H670
microSD Memory Card
Motorola Phone Tools 
with Cables
46
 
www.hellomoto.com
Certain mobile phone features are dependent on the capabilities and 
settings of your service provider’s network.  Additionally, certain 
features may not be activated by your service provider, and/or the 
provider's network settings may limit the feature’s functionality.  
Always contact your service provider about feature availability and 
functionality. All features, functionality, and other product 
specifications, as well as the information contained in this user's 
guide are based upon the latest available information and are 
believed to be accurate at the time of printing. Motorola reserves the 
right to change or modify any information or specifications without 
notice or obligation.
MOTOROLA and the Stylized M Logo are registered in the US Patent & 
Trademark Office. The Bluetooth trademarks are owned by their 
proprietor and used by Motorola, Inc. under license. Microsoft and 
Windows are registered trademarks of Microsoft Corporation; and 
Windows XP and Windows Media are trademarks of Microsoft 
Corporation. Macintosh is a registered trademark of Apple Computer, 
Inc. All other product or service names are the property of their 
respective owners.
© Motorola, Inc., 2007.
Caution:
 Changes or modifications made in the radio phone, not 
expressly approved by Motorola, will void the user’s authority to 
operate the equipment.
Manual Number: 6809515A53-O