two-way radios (excluding commercial, government or industrial radios)
that operate via Family Radio Service or General Mobile Radio Service,
Motorola-branded or certified accessories sold for use with these
Products (“Accessories”) and Motorola software contained on CD-ROMs
or other tangible media and sold for use with these Products (“Software”)
to be free from defects in materials and workmanship under normal
consumer usage for the period(s) outlined below. This limited warranty is
a consumer's exclusive remedy, and applies as follows to new Motorola
Products, Accessories and Software purchased by consumers in the
United States or Canada, which are accompanied by this written warranty:
Products and Accessories
Products Covered Length of Coverage
Products and
Accessories
as defined
above, unless otherwise
provided for below.
One (1) year
from the date of purchase
by the first consumer purchaser of the
product unless otherwise provided for
below.
Decorative
Accessories and
Cases.
Decorative
covers, bezels,
PhoneWrap™ covers and
cases.
Limited lifetime warranty
for the
lifetime of ownership by the first
consumer purchaser of the product.
Monaural Headsets.
Ear buds and boom
headsets that transmit
mono sound through a
wired connection.
Limited lifetime warranty
for the
lifetime of ownership by the first
consumer purchaser of the product.
Consumer and
Professional Two-Way
Radio Accessories.
Ninety (90) days
from the date of
purchase by the first consumer purchaser
of the product.
Exclusions
Normal Wear and Tear.
Periodic maintenance, repair and replacement
of parts due to normal wear and tear are excluded from coverage.
Batteries.
Only batteries whose fully charged capacity falls below 80%
of their rated capacity and batteries that leak are covered by this limited
warranty.
Abuse & Misuse.
Defects or damage that result from: (a) improper
operation, storage, misuse or abuse, accident or neglect, such as physical
damage (cracks, scratches, etc.) to the surface of the product resulting
from misuse; (b) contact with liquid, water, rain, extreme humidity or
heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of
the Products or Accessories for commercial purposes or subjecting the
Product or Accessory to abnormal usage or conditions; or (d) other acts
which are not the fault of Motorola, are excluded from coverage.
Use of Non-Motorola Products and Accessories.
Defects or damage
that result from the use of Non-Motorola branded or certified Products,
Accessories, Software or other peripheral equipment are excluded from
coverage.
Unauthorized Service or Modification.
Defects or damages resulting
from service, testing, adjustment, installation, maintenance, alteration, or
modification in any way by someone other than Motorola, or its authorized
service centers, are excluded from coverage.
Altered Products.
Products or Accessories with (a) serial numbers or
date tags that have been removed, altered or obliterated; (b) broken seals
or that show evidence of tampering; (c) mismatched board serial numbers;
Products and
Accessories that are
Repaired or Replaced.
The balance of the original warranty
or for ninety (90) days
from the date
returned to the consumer, whichever is
longer.
Products Covered Length of Coverage
or (d) nonconforming or non-Motorola housings, or parts, are excluded
from coverage.
Communication Services.
Defects, damages, or the failure of Products,
Accessories or Software due to any communication service or signal you
may subscribe to or use with the Products Accessories or Software is
excluded from coverage.
Software
Exclusions
Software Embodied in Physical Media.
No warranty is made that the
software will meet your requirements or will work in combination with
any hardware or software applications provided by third parties, that the
operation of the software products will be uninterrupted or error free, or
that all defects in the software products will be corrected.
Software NOT Embodied in Physical Media.
Software that is not
embodied in physical media (e.g. software that is downloaded from the
internet), is provided “as is” and without warranty.
Who Is Covered?
This warranty extends only to the first consumer purchaser, and is not
transferable.
What Will Motorola Do?
Motorola, at its option, will at no charge repair, replace or refund the
purchase price of any Products, Accessories or Software that does not
conform to this warranty. We may use functionally equivalent
Products Covered Length of Coverage
Software.
Applies only to physical
defects in the media that embodies
the copy of the software (e.g.
CD-ROM, or floppy disk).
Ninety (90) days
from the
date of purchase.
reconditioned/refurbished/pre-owned or new Products, Accessories or
parts. No data, software or applications added to your Product, Accessory
or Software, including but not limited to personal contacts, games and
ringer tones, will be reinstalled. To avoid losing such data, software and
applications please create a back up prior to requesting service.
How to Obtain Warranty Service or Other
Information
You will receive instructions on how to ship the Products, Accessories or
Software, at your expense, to a Motorola Authorized Repair Center. To
obtain service, you must include: (a) a copy of your receipt, bill of sale or
other comparable proof of purchase; (b) a written description of the
problem; (c) the name of your service provider, if applicable; (d) the name
and location of the installation facility (if applicable) and, most
importantly; (e) your address and telephone number.
USA Phones
1-800-331-6456
Pagers
1-800-548-9954
Two-Way Radios and Messaging Devices
1-800-353-2729
Canada All Products
1-800-461-4575
TTY
1-888-390-6456
For
Accessories
and
Software
, please call the telephone number
designated above for the product with which they are used.
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