Mountway Neptune - Page 16

Symptom Possible Cause Solution Section
Bath lift
only moves
intermittently.
• Battery is not fully
charged.
• Charge battery. Section 2
• Excessive user load. • Do not use bath lift if you weigh over
20st/127kg/280lbs.
Section 13
• Bath lift has
encountered
obstruction during
lifting, e.g. integral
bath/tub handles,
soap dish.
• Lower bath lift, pull aps free from
obstruction, then resume lifting
operation.
• Contact your supplier for optional side
ap protectors and t to any integral
bath/tub handles.
Section
6 &
Section
15
Battery does
not appear to be
charged.
• Power to charger
is not switched on
or charger is not
connected to power
socket/outlet.
• Ensure charger plug is connected to
power socket/outlet and switch on
(if applicable). Check for light indicator
on charger box.
Section 2
• Battery is not
connected correctly
to charging cradle.
• Insert battery correctly into both tracks
on charging cradle and slide all the way
to the end until it clicks.
Section 2
• Battery has
discharged before
use.
• Ensure battery is disconnected from
charging cradle when mains socket
is switched o or when charger is
removed from mains socket/outlet.
• Charge battery after long periods of
non-use (typically 7-10 days).
Section 2
• Interruption to
mains power supply
or faulty mains
socket/outlet.
• Check for charger indicator lights at
alternative power socket/outlet.
• Check if other electrical appliances
are working.
n/a
• Charger fault. • Contact supplier or authorised service/
repair centre.
n/a
• Battery fault. • Contact supplier or authorised service/
repair centre.
n/a
Charger is plugged
into power socket/
outlet but charger
indicator lights do
not appear.
• Battery is not
connected correctly
to charging cradle.
• Insert battery correctly into both tracks
on charging cradle and slide all the way
to the end until it clicks.
Section 2
• Charger fault. • Contact supplier or authorised service/
repair centre.
n/a
16