Mountway Neptune - Page 17

17
Symptom Possible Cause Solution Section
No lights appear
on hand control
when buttons are
pressed.
• Battery is not
connected correctly
to hand control.
• Insert battery correctly into both tracks
on hand control and slide all the way to
the end until it clicks.
Section 5
• Faulty electronics in
hand control.
• Contact supplier or authorised service/
repair centre.
n/a
Suction feet will
not stick to the
bath/tub surface.
• Front suction feet
are located over
rippled surfaces.
• Do not use bath lift. Section 3
• Suction feet are
located on very
curved surfaces.
• Position suction feet on atter surface
of bath/tub.
Section 4
• Bath/tub surface
is dirty/dusty or
enamel is worn.
• Clean bath/tub surface and underneath
suction feet before installing bath lift.
Section 3
• Suction feet are old
or damaged.
• Contact supplier or authorised service/
repair centre for replacements.
n/a
Bath lift tips
backwards in
highest position.
• Bath lift not stored
properly after bath.
• Always lower bath lift to bottom of
bath/tub after use. (Check suction feet
stick to bath/tub before each use.)
Section 7
• Front suction feet
are located over
rippled bath/tub
surface.
• DO NOT USE bath lift. Rippled surfaces
prevent secure suction.
Section 3
• Suction feet are
located on very
curved surfaces.
• Position suction feet on atter surface of
bath/tub. DO NOT USE if front suction
feet do not stick to contoured bath/tub
surface.
Section 4
• Suction feet not
sticking to dirty/
dusty bath/tub
surface or worn
enamel.
• Clean bath/tub surface and underneath
suction feet before pressing all 4 suction
feet rmly onto bath/tub.
Section 3
• Old or damaged
suction feet will not
stick to bath/tub
surface.
• Contact supplier or authorised service/
repair centre for replacements.
n/a