15
14. Troubleshooting
Symptom Possible Cause Solution Section
Bath lift does not
move. No sound
from the motor.
• Battery is at. • Charge battery. Section 2
• Battery is not
connected to hand
control.
• Insert battery correctly into both tracks
on hand control cradle and slide all the
way to the end until it clicks.
Section 5
• Not pressing correct
area on hand
control buttons.
• Press arrowhead on either UP or DOWN
buttons. Continue to press.
Section 5
• Faulty electronics in
hand control.
• Contact supplier or authorised service/
repair centre.
n/a
• Battery fault. • Contact supplier or authorised service/
repair centre. Replace battery.
n/a
• Actuator fault. • Contact supplier or authorised service/
repair centre.
n/a
Red light on hand
control is on and
bath lift only
moves up.
• Battery is at or
has not been fully
charged and Stop
Descent™ has been
activated to prevent
the bath lift lowering.
• Charge battery immediately. Section 2
Red light on hand
control is on but
bath lift does not
move.
• Battery is at and has
not been charged for
long period (typically
7-10 days).
• Charge battery immediately.
• Charge battery before use if bath lift has
not been used for long periods (typically
7-10 days).
• Do NOT start bath with RED light on
hand control. Charge immediately.
• Ensure battery is placed on charge as
soon as you nish your bath if FLASHING
GREEN light appears on hand control.
• When bath lift is not in use, leave battery
connected to hand control. Disconnect
only for charging or when moving bath lift.
• It is recommended the battery be charged
after each bath, wherever possible.
Section 2/
Section
5 &
Section 7
• Battery fault. • Contact supplier or authorised service/
repair centre.
n/a
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