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8. Troubleshooting
The media player doesn’t power up
• Check the LED on the power supply. If not lit, make sure it’s properly connected to a
wall socket.
• If the power supply LED is lit, but the media monitor still doesn’t power up. Check the
cable between the power supply and the media monitor.
The media player shows an “IDLE” message
• Check the status LED, if flashing between red and green, the media monitor is
downloading content. Wait for download to complete.
• Check the settings in the configuration menu and make a connection test.
• Check the Ethernet connection. Make sure that the outbound ports 21, 80 and NTP
123 are left open in the firewall.
• Check with the digital signage management system operator if any content is
assigned to the media player.
The media player displays the wrong content
• Check the Unit ID in the configuration menu.
Interactivity between media players or other devices do not work
• Check the IP addresses for each device and see to that they are set according to the
instructions provided by the digital signage management system operator.
Additional information is to be found in the support section of the MultiQ website.
21 - English
9. Specification
9-1. Key features
Standalone and managed operation
The media player contains a complete management server making it possible to use the
unit as a standalone system without access to a central server. At any time the unit can
be reconfigured for operation managed by a central server. This makes the MultiQ digital
signage system scalable from a single media player or media monitor to large systems
including thousands of units.
Full HD support
The media player supports a wide range of video formats including 720p, 1080i and
1080p.
Combined local play and live web content retrieval
The media player can play locally stored media that is automatically updated from the
central digital signage management system as well as from external sources available
on the Internet. This way high quality video playback may be combined with up to the
minute news, weather and other kinds of updates. The split screen capabilities allows for
mixing local play content with live web content retrieval on the same screen. Local play
saves bandwidth.
Web kiosk feature with virtual keyboards
The media players may (if combined with touch panel monitors) be used in web kiosks
that allows for full interactivity and transactional capabilities. This feature makes it
possible to interface with e-commerce and other transactional systems. Standard fully
featured virtual keyboards are available in UK English, French, German, Norwegian, and
Danish and in Swedish. The keyboards are available in two designs. The split screen
capability allows for web kiosk content to be mixed with local play content (such as high
performance video clips) on the same screen.
Local storage website feature
Websites may be stored locally on the media players for rapid access and to save
broadband capacity. The media player has a web server including data base and PHP
support.
Open Client API – Media player interactivity and interconnectivity
The built-in web server and open client API allows for interactive applications to be set
up in a simple way using common web development tools. Interactivity may be realized
as internal requests for playlists and spots as well as external requests to other media
players to play specific content. The client API also allows for interconnectivity with other
systems such as surveillance cameras, queue handling systems and cash register
systems. The open client API opens for cutting edge digital customer information and
interaction systems. More details on the features are to be found on the MultiQ website.
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