Music Computing CoreMC 2 - Return Policy for Products Purchased through Amazon; Return Policy for Products Purchased directly from Music Computing

CoreMC™ 2 Reference Guide - http://musiccomputing.com/support 20 | P a g e
Return Policy for Products Purchased through Amazon
 If the product was purchased from Amazon, please contact them directly.
Please refer to their guidelines for returns for more information
Return Policy for Products Purchased directly from Music
Computing
 If the product is defective, Music Computing can elect to repair or replace the
product at its sole discretion
 If DOA, Music Computing will pay for Ground shipping both ways, otherwise
customer is responsible for shipping to Music Computing and Music
Computing will be responsible for return Ground shipping to customer
 Upgraded return shipping will be an additional charge
 Returning products MUST be shipped in original shipping packaging,
otherwise contact Music Computing for replacement packaging. A fee of
$100 will be charge per replacement shipping package
 There are no returns for refunds
Upgrading/Modifying/Altering your Music Computing products with unauthorized,
incompatible, or unsupported hardware or software will invalidate your warranty
and support. Systems infected with computer viruses are also not covered
under our warranty and support. A charge will be assessed for us to assist you
in eradicating the viruses and setting up your products again. The charge will be
based on a case-by-case basis.
At Music Computing, we have tried to keep our warranty and service policies simple
and easy to use. Should you encounter any problems with your Music Computing
product, you should contact our Customer Support Department at 512-777-4298.
Also, we have a support ticket system that can be accessed by visiting
http://musiccomputing.com/support.