Why does the main burner go out but the pilot stays on in my Napoleon Indoor Fireplace?
If the main burner goes out while the pilot stays on, it could be that the pilot flame isn't large enough or doesn't engulf the thermopile; try turning up the pilot flame. Another possibility is a shorting thermopile; clean its connection to the valve and reconnect it. If these steps don't work, the pilot assembly may need replacement.
What to do if the pilot light is on but there's no gas to the main burner in my Napoleon Indoor Fireplace?
If the pilot is lit but the main burner won't ignite, even with the gas knob on ‘HI’ and the wall switch/thermostat activated, the thermostat or switch may be defective. Connect a jumper wire across the wall switch terminals; if the main burner lights, replace the switch/thermostat. Alternatively, the wall switch wiring could be defective. Disconnect the switch wires and connect a jumper wire across terminals 1 & 3; if the main burner lights, inspect the wires for defects and replace if necessary.
What to do if I smell exhaust fumes from my Napoleon BGD40-P and get headaches?
If you smell exhaust fumes and experience headaches, it indicates the appliance is spilling. Ensure the exhaust bracket gasket seal is intact. Also, check the door seal, relief flap seal, and chimney for blockages. Verify the chimney installation complies with building codes. The room may be experiencing negative pressure; increase the fresh air supply. Finally, inspect the cap gasket on the flue pipe assembly.
What to do if my Napoleon BGD40-P turns on when the wall switch is off?
If the main burner of your Napoleon Indoor Fireplace comes on when the gas knob is turned to the 'ON' position, even when the remote wall switch is in the 'OFF' position, it could be because the wall switch is mounted upside down, so reverse it. It could also be that the remote wall switch is grounding, so replace it. The remote wall switch wire might also be grounding, so check for a ground (short), repair the ground, or replace the wire. Finally, a faulty valve could be the issue, requiring replacement.
Why are the flames on my Napoleon Indoor Fireplace so aggressive?
If the flames of your Napoleon Indoor Fireplace are very aggressive, it could be because the door is ajar; ensure the mechanical means of securing the door is providing a tight seal. It could also be that the venting action is too great, so check to ensure venting is properly sealed.
What causes the white or grey film on my Napoleon BGD40-P Indoor Fireplace glass?
If a white or grey film forms on the glass, logs, or combustion chamber surfaces of your Napoleon Indoor Fireplace, it's likely due to sulphur from the fuel. Clean the glass with a recommended gas appliance glass cleaner, ensuring you do not clean the glass when it's hot. Be aware that if deposits are not cleaned off regularly, the glass may become permanently marked.
How to fix a Napoleon BGD40-P Indoor Fireplace when the pilot will not light?
If the pilot of your Napoleon Indoor Fireplace will not light, check if there is a spark at the pilot burner. You can check if the pilot can be lit by a match. Also, check that the wire is connected to the push button igniter and that the push button igniter needs tightening. If the wire insulation is broken or frayed, replace the wire. If the ceramic insulator is cracked or broken, replace the electrode. You may also need to replace the push button ignitor.
Why do I smell exhaust fumes and get headaches when using my Napoleon BGD40-P Indoor Fireplace?
If you smell exhaust fumes in the room or experience headaches while using your Napoleon Indoor Fireplace, it may be due to appliance spillage. Ensure the exhaust bracket gasket is sealed. Also, check the door seal and relief flap seal, look for any chimney blockages, and verify that the chimney is installed according to the building code. The room might be in negative pressure, so increase the fresh air supply. Finally, inspect the cap gasket on the flue pipe assembly.
What causes the flames to be too large or too small in my Napoleon Indoor Fireplace?
If the flames of your Napoleon Indoor Fireplace are consistently too large or too small, it could be due to several reasons: You might be out of propane gas, so fill the tank. The spark gap might be incorrect, so ensure it's between 0.150” to 0.175” (5/32” to 11/64” approx.) from the electrode tip and the pilot burner. There might be no gas at the pilot burner, so check that the manual valve is turned on, check the pilot orifice for blockage, or replace the valve. The unit might be over-fired or under-fired, so check pressure readings.
Why is carbon depositing on the glass, logs, or combustion chamber of my Napoleon BGD40-P?
If carbon is being deposited on the glass, logs, or combustion chamber surfaces of your Napoleon Indoor Fireplace, it could be due to several reasons: the air shutter may be blocked, so ensure the air shutter opening is free of lint or other obstructions; the flame may be impinging on the logs or combustion chamber, so check that the logs are correctly positioned, open the air shutter to increase the primary air, check the input rate by checking the manifold pressure and orifice size as specified by the rating plate values, check that the door gasketing is not broken or missing and that the seal is tight, check that both vent liners are free of holes and well sealed at all joints, and check that minimum rise per foot has been adhered to for any horizontal venting.
General| Fuel Type | Natural Gas or Propane |
|---|---|
| Vent Type | Direct Vent |
| Ignition System | Electronic Ignition |
| Log Set Material | Ceramic Fiber |
| Type | Gas Fireplace |
| Control Type | Remote Control |
| Warranty | Limited Lifetime Warranty |
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