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Napoleon GL24NE - User Manual

Napoleon GL24NE
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INSTALLER: LEAVE THIS MANUAL WITH THE APPLIANCE.
CONSUMER: RETAIN THIS MANUAL FOR FUTURE REFERENCE.
NEVER LEAVE CHILDREN OR OTHER AT RISK INDIVIDUALS ALONE WITH THE APPLIANCE.
INSTALLATION AND
OPERATING INSTRUCTIONS
1.37
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada /
103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonfi replaces.com • ask@napoleonproducts.com
SAFETY INFORMATION
!
WARNING
If the information in these instructions are
not followed exactly, a fi re or explosion
may result causing property damage,
personal injury or loss of life.
- Do not store or use gasoline or other fl ammable
vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS:
• Do not try to light any appliance.
• Do not touch any electrical switch; do
not use any phone in your building.
• Immediately call your gas supplier from
a neighbour’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier,
call the fi re department.
- Installation and service must be performed by a
qualifi ed installer, service agency or the supplier.
CERTIFIED FOR CANADA AND UNITED STATES USING ANSI/CSA METHODS.
$10.00
This appliance may be installed in an aftermarket,
permanently located, manufactured home (USA
only) or mobile home, where not prohibited by
local codes.
This appliance is only for use with the type of gas
indicated on the rating plate. This appliance is
not convertible for use with other gases, unless a
certifi ed kit is used.
CERTIFIED
1
W415-1071 / C / 01.11.12
$10.00
CERTIFIED UNDER: ANSI Z21.60 / CSA 2.26 DECORATIVE GAS APPLIANCES FOR INSTALLATION IN SOLID-FUEL BURNING APPLIANCES
GL18
GL24
GL30
GL18NE, GL24NE,
GL30NE
NATURAL GAS
GL18PE, GL24PE,
GL30PE
PROPANE

Table of Contents

Questions and Answers

  • E
    Elizabeth SerranoAug 10, 2025
    Why won't the pilot light on my Napoleon Indoor Fireplace?
    • T
      tbrooksAug 10, 2025
      If the pilot light on your Napoleon Indoor Fireplace won't light, there are several potential causes. It could be due to dead batteries, incorrect wiring, a loose connection, a faulty module, or a problem with the electrode. The igniter spark gap might also be incorrect, or the module might not be grounded. Check the batteries, verify the wiring connections for the sensor and igniter, and ensure there are no loose connections or electrical shorts. You should also confirm the valve and pilot assemblies are properly grounded to the metal chassis.
  • F
    Fred CrossAug 15, 2025
    What to do if the pilot sparks but won't light on my Napoleon GL24NE Indoor Fireplace?
    • D
      Denise JohnsonAug 15, 2025
      If the pilot sparks but doesn't light on your Napoleon Indoor Fireplace, the issue might be with the gas supply. First, ensure the incoming gas line ball valve is open. Also, verify that the inlet pressure is within acceptable limits, not exceeding 14” W.C. Another possible cause is an empty propane tank; if applicable, fill the tank.
  • M
    Matthew NelsonAug 19, 2025
    How to fix a Napoleon GL24NE that sparks and lights the pilot, but the main burner won't light?
    • R
      Rachel HernandezAug 20, 2025
      If your Napoleon Indoor Fireplace sparks and lights the pilot, but the main burner won't light, several factors could be responsible. Check if the air shutter is blocked by lint or other obstructions. Inspect the pilot and sensor rod for damage or contamination; clean the sensor rod with emery cloth to remove any buildup and verify continuity with a multimeter. Ensure the pilot hasn't been painted; if it has, remove the paint from the pilot hood, ignitor, and flame sensor using sandpaper or emery cloth. Also, inspect all wires for tight connections and ensure they are installed as specified. Finally, inspect the wiring harness and verify it's tightly connected to the module.
  • A
    Anthony DavisAug 25, 2025
    What to do if my Napoleon GL24NE is spilling?
    • J
      jbrownAug 25, 2025
      If your Napoleon Indoor Fireplace is spilling, check for chimney blockage. Also check that the chimney is installed to building code. The room may be in negative pressure; increase fresh air supply. Check damper positioning.
  • D
    Daisy MartinAug 29, 2025
    How do I stop the flame from touching the glass in my Napoleon GL24NE?
    • J
      Jamie SmithAug 30, 2025
      To stop the flame from impinging on the glass, logs, rocks, media, or combustion chamber in your Napoleon Indoor Fireplace, first, check that these components are correctly positioned and remove them from direct flame. Open the air shutter to increase the primary air. Check the input rate, manifold pressure, and orifice size as specified by the rating plate values.
  • J
    Jennifer RossSep 3, 2025
    Why does my Napoleon GL24NE have poor flame rectification?
    • L
      Larry GarciaSep 3, 2025
      Poor flame rectification in your Napoleon Indoor Fireplace can be caused by poor grounding between the pilot assembly and gas valve. Verify that the wire harness is firmly connected to the module and that the ceramic insulator around the sensor rod is not cracked, damaged, or loose.

Napoleon GL24NE Specifications

General IconGeneral
Fuel TypeNatural Gas or Propane
Vent TypeDirect Vent
Glass TypeCeramic Glass
TypeGas Fireplace
Heating Capacity24, 000 BTU/h
Ignition TypeElectronic Ignition
EfficiencyUp to 70%
Warranty1 year

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