Napoleon P500RSIBPK-3

Questions and Answers

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Robert SmithAug 16, 2025
How to fix rear or side burners that won't light with the igniter on my Napoleon P500RSIBPK-3 Grill?
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  Ryan EvansAug 16, 2025
  If the rear and side burners won't light with the igniter but will light with a match, first replace the battery with a premium heavy-duty one, ensuring it's installed correctly. Check that the electrode wire is firmly pushed onto the terminal on the back of the igniter. Also, check that the lead wires from the module to the ignition switch are firmly pushed onto their respective terminals. If flames are lifting on the burner, slightly close the air shutter.
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owilkinsonAug 19, 2025
How to fix the main burner that won't light with the igniter on my Napoleon P500RSIBPK-3 Grill?
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  Brian FreemanAug 19, 2025
  If the main burner won't light with the igniter but will light with a match, the jet-fire outlet may be dirty or clogged. Clean the jet-fire outlet with a soft bristle brush.
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jeffreyjacksonAug 22, 2025
Why is there low heat or low flame on my Napoleon Grill when the valve is on high?
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  Zachary MckeeAug 22, 2025
  The low heat or flame could be due to several reasons. If you're using propane, ensure you're following the correct lighting procedure, with all gas grill valves off when the tank valve is turned on, and turn the tank on slowly to equalize pressure. If you're using natural gas, the supply line might be undersized, requiring a properly sized pipe according to the installation code. For both gas types, improper preheating could be the cause. Preheat the grill with both main burners on high for 10 to 15 minutes.
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Kathleen MorganAug 25, 2025
What to do if my Napoleon P500RSIBPK-3 has excessive flare-ups or uneven heat?
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  Cameron LeeAug 26, 2025
  Excessive flare-ups and uneven heat could stem from a few issues. First, ensure sear plates are correctly installed with holes facing forward and slots at the bottom. Improper preheating can also cause this, so preheat the grill with both main burners on high for 10 to 15 minutes. Lastly, excessive grease and ash buildup can be a culprit. Clean the sear plates and drip pan regularly, and avoid lining the pan with aluminum foil.
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Stephanie MolinaAug 28, 2025
Why does the Napoleon Grill burner output on high seem too low?
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  Rodney ReeseAug 28, 2025
  A low burner output on high could be due to a lack of gas. Check the propane cylinder's gas level or for any pinches in the supply hose. A dirty or clogged orifice or spider webs in the venturi tube could also be the cause. Clean the burner orifice and venturi tube. Additionally, the propane regulator might be in a 'low flow' state. Ensure the correct lighting procedure is followed: all gas grill valves must be off when the tank valve is turned on, and the tank should be turned on slowly to allow pressure to equalize.
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Christopher GriffinAug 31, 2025
What to do if my Napoleon Grill infrared burner flashes back?
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  Susan PenaAug 31, 2025
  If your infrared burner flashes back, turn it off and let it cool for at least two minutes. Then, relight the burner and let it burn on high for at least five minutes or until the ceramic tiles are evenly glowing red. Make sure no more than 75% of the grill surface is covered by objects. If the issue continues, turn the burner off, let it cool, and check for cracks in the ceramic tile. If you find any cracks, contact your Napoleon dealer to order a replacement burner assembly.
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campbellpatriciaSep 3, 2025
Why do the burners on my Napoleon P500RSIBPK-3 burn with a yellow flame and smell like gas?
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  Chris CooperSep 3, 2025
  A yellow flame accompanied by the smell of gas could be due to a spider web or other debris in the burner, or improper air shutter adjustment. Clean the burner thoroughly by removing it. A qualified gas installer should slightly open the air shutter according to combustion air adjustment instructions.
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Russell Calhoun MDSep 6, 2025
What to do if flames lift away from the burner of my Napoleon P500RSIBPK-3?
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  Erika CurtisSep 6, 2025
  If the flames lift away from the burner, accompanied by the smell of gas, it is likely due to improper air shutter adjustment. A qualified gas installer should slightly close the air shutter according to combustion air adjustment instructions.
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Michael BakerSep 9, 2025
What to do if the burners on my Napoleon Grill won't cross light each other?
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  vanessashieldsSep 9, 2025
  If the burners won't cross light each other, the cross light brackets may be dirty or corroded. Clean or replace them as needed.
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Joseph SmithSep 12, 2025
Why does the inside of my Napoleon P500RSIBPK-3 Grill lid appear to be peeling?
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  David KennedySep 12, 2025
  The peeling appearance inside the lid is not a defect. The finish on the lid is porcelain and will not peel. The peeling is caused by hardened grease that dries into paint-like shards and flakes off. Regular cleaning will prevent this.

Summary

Napoleon Presidents Limited Lifetime Warranty

Warranty Conditions and Limitations

Details the terms, conditions, and limitations of the warranty coverage provided.

General Information

Propane Cylinder Specifications

Details requirements and safety for propane cylinders used with the grill.

Gas Hook-Up Instructions

Instructions for connecting the grill to gas supply lines.

Leak Testing Instructions

Leak Test Procedure

Step-by-step guide on how to perform leak tests on gas connections.

Leak Test Safety Warnings

Critical safety warnings to follow during leak testing procedures.

Lighting Instructions

Main Burner Lighting

Detailed steps for igniting the main burners of the grill.

Rear Burner Lighting

Instructions for lighting the rear burner, if equipped.

Side Burner Lighting

Optional procedure for lighting the side burner.

Cooking Instructions

Initial Lighting and Odor

Guidance on the initial lighting process and expected odors.

Main Burner Use

Recommendations for using main burners for searing and cooking.

Direct Cooking Method

Explanation of direct cooking technique for searing foods.

Indirect Cooking Method

Explanation of indirect cooking technique for slow, even cooking.

Cooking Instructions

Rear Burner Use (If Equipped)

How to use the rear burner, including rotisserie setup and cooking.

Infrared Side Burner Use

Guide to operating the infrared side burner and its recommended pan size.

Protection of Infrared Burners

Steps to prevent damage to infrared burner ceramic surfaces.

Cleaning Instructions

Grill Surface Cleaning

Cleaning grids, racks, interior, and exterior surfaces of the grill.

Control Panel Cleaning

How to clean the control panel without damaging the printing.

Drip Pan Cleaning

Instructions for frequently cleaning the drip pan to prevent grease fires.

Maintenance Instructions

Outer Grill Surface Cleaning

How to clean the exterior surfaces of the grill, including stainless steel.

Combustion Air Adjustment

Guide for adjusting combustion air shutters for optimal flame color.

Adjusting the Air Shutter

Step-by-step process for adjusting the air shutter screw.

Troubleshooting

Heat and Flame Issues

Diagnosing low heat, flare-ups, uneven heat, yellow flames, and lifting flames.

Lighting Issues

Resolving problems with difficult lighting, igniters, and burner ignition.

Gas Smell and Regulator Issues

Addressing gas smells and humming regulator noise.

Ordering Replacement Parts

Warranty Information for Claims

Information required for processing warranty claims and ordering parts.

Getting Started

Initial Inspection and Preparation

Unpacking, identifying parts, preparing assembly area, and initial inspection.

Stainless Steel Part Cleaning

Instructions for removing protective coating and residue from stainless steel parts.

Assembly Order and Assistance

Following instructions in order and requiring two people for lifting.

Door Adjustment

Door Leveling Screw Adjustment

Using the door leveling screw to adjust the fit of the grill doors.

Infrared Side Burner Operation

Drip Pan Maintenance

Warning and instructions to clean the drip pan to prevent grease fires.

Cooking Grid Placement

Guidance on placing cooking grids at different heights for various cooking needs.

Rotisserie Kit Assembly Instruction

Stop Bushing Tightening

Ensure the stop bushing is securely tightened inside the hood casting.

Propane Hose Connection

Hose Retainer Clip Usage

Instructions to secure the hose to the side panel using the retainer clip.

Natural Gas Hose Connection

Hose Retainer Clip Usage

Instructions to secure the hose to the side panel using the retainer clip.

Leak Testing Instructions

Leak Test Procedure (Propane)

Steps for performing leak tests on propane connections.

Leak Test Procedure (Natural Gas)

Steps for performing leak tests on natural gas connections.