Napoleon PRO285 - Troubleshooting

15
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N415-0309-AU JUL 18.19
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low ame when valve
turned to high.
Blockage of gas.
Improper preheang.
Propane regulator in “low ow”
state.
For natural gas - undersized supply
line.
Check for spider webs in the burner or
orice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Ensure lighng procedure is followed
carefully. All gas grill valves must be
in the o posion when the tank valve
is turned on. Turn tank on slowly to
allow pressure to equalize. See lighng
instrucons.
Pipe must be sized according to
installaon code.
Excessive are-ups/uneven heat. Improper preheang.
Excessive grease and ash build up
in drip pan.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line
pan with aluminum foil. Refer to
cleaning instrucons.
Burners burn with yellow ame,
accompanied by the smell of gas.
Possible spider web or other
debris.
Thoroughly clean burner by removing.
See general maintenance instrucons.
Burner will not light with the igniter,
but will light with a match.
Jet-re outlet is dirty or clogged. Clean jet-re outlet with a so bristle
brush.
“Paint” appears to be peeling inside
lid or hood.
Grease build-up on inside surfaces. This is not a defect. The peeling is
caused by hardened grease, which
dries into paint-like shards that ake
o. Regular cleaning will prevent this.
See cleaning instrucons.
Burner output on “high” seng
is too low. (Rumbling noise and
uering blue ame at burner
surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Humming regulator. Normal occurrence on hot days. This is not a defect. It is caused by
internal vibraons in the regulator
and does not aect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
N415-0309-AU JUL 18.19.indd 15 7/24/2019 9:27:42 AM