Troubleshooting 21
MODE
If resetting the boiler and attempting the remedies suggested below do not resolve the problem, contact an authorized technician, a licensed
professional, or Technical Support at 1-800-519-8794 for service instructions.
Problem Possible Cause(s) What to do
No water comes out when the hot water
tap is opened.
●
Is the cold water inlet filter clean?
●
Is an error code displayed on the front
panel?
●
Is the boiler frozen?
●
Ensure that the shut–off valves on the hot
and cold pipes are open.
●
If an error code is displayed, refer to
“5.2 Understanding Error Codes” on
page 22.
The water from the hot water faucet is
cold or turns cold and stays cold.
●
Is the hot water faucet open wide enough
draw at least 0.5gallons of water per minute
(GPM) through the boiler?
●
Is an error code displayed on the front
panel?
If an error code is displayed, refer to
“5.2 Understanding Error Codes” on
page 22.
The water from the hot water faucet is
not hot enough.
Is the set temperature too low?
●
Check the boiler’s temperature setting.
Refer to “3.2 Adjusting the Temperature”
on page 9.
●
Check for cross plumbing between the
cold and hot water lines.
The water from the hot water faucet is
too hot.
Is the set temperature set too high?
Check the boiler’s temperature setting.
See “3.2 Adjusting the Temperature” on
page 9.
Space heating side malfunction
Is the setting temperature too low?
Check the boiler’s temperature setting.
See “3.2 Adjusting the Temperature” on
page 9.
Is there power to the system, or is the system
in stand by?
Make sure the power is on, and plugged
into the outlet with the correct voltage.
Press the Power button and raise the setting
temperature. Make sure the boiler is turned
on.
Is the system running for domestic hot water
(DHW)?
When the unit is heating for DHW, the
heating side does not work.
Is the filter on the heating side restricted?
Clean out filters that belong to the heating
side.
5. Troubleshooting
5.1 Solving Basic Problems
If you experience a problem with the boiler, refer to the following
chart for possible remedies. Error codes that appear on the front
panel display are explained in the following section.
For minor problems, resetting the boiler may resolve the issue. To
reset the boiler, press the Reset button on the front panel.
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