Warranty 23
Warranty Period
Navien products come with a limited warranty covering labor,
parts and the heat exchanger. The following warranty periods
begin to run from the date of original installation. The date of
original installation must be provided to Navien, and upon request,
proof of the original installation date must also be provided to
Navien. When the product is installed in a new construction, the
commencement date shall be dated upon which the end-user
takes title to the property.
APPLICABLE WARRANTY PERIOD
Period of Coverage*
Heat Exchanger All other parts and components
10 years 5 years
* The warranty periods apply only to single family, residential
installations.
Warranty Claim Procedures
To obtain warranty repair service, the end user or homeowner
must contact the original installer of your Navien product. If the
original installer cannot be identified, the end user or homeowner
may contact Navien’s Technical Administration Department at
(800) 519-8794. Proof of purchase is required to obtain warranty
service.
Warranty Service
At its option, Navien will replace the defective component (part(s)
or heat exchanger), in accordance with the terms of this Limited
Warranty, if it fails in normal use and service during the applicable
warranty period identified above. The replacement component
must be Navien original factory component. Navien, at its sole
discretion, may replace the product with a new or refurbished
product of comparable quality and design. The replacement
component or product will be warranted only for the unexpired
portion of the original component’s applicable warranty period.
Payment for labor in completing the warranty service is subject
to Navien’s prior written approval and shall be subject to Navien’s
schedule of approved labor allowances.
Warranty Exclusions
Navien’s Limited Warranty shall be void in the event of an
occurrence of any of the following:
●
Improper installation, failure to install in strict compliance with
the Installation & Operation Manual procedures, installed by a
non-licensed installer, and installation in violation of applicable
rules, laws or building codes.
●
Product purchased through the internet, other e-commerce
channels, or any installer that obtained the product from a
supplier or distributor not authorized by Navien.
●
Failure to perform regular maintenance, misuse, operation at
settings other than those recommended or specified, non-
compliance with instructions or guidelines set forth in the User’s
Information Manual.
●
Modification or alteration of the product in any manner,
including but not limited to, removal of any component or
part, addition of any non-approved components, relocating
or moving the product from its original installation site, or any
accidental or intentional damage to the Product.
●
Installation in commercial or multi-dwelling applications or for
non-recommended uses.
●
Any damage caused by local adverse conditions including but
not limited to hard water deposits, lime or mineral build-up,
operating in corrosive atmospheric elements.
●
Damage or problems caused by gas flow issues, electrical surges,
flooding, fire, abnormal external temperature, and any other
cause of damage not directly caused by a manufacturing defect.
●
Installer’s failure to fully comply with the warranty service and
return policy procedures previously provided to installer and
as is available on Navien’s website. Such policies include but
are not limited to the installer’s failure to first contact Navien
Technical Support while in front of the product for purposes of
trouble shooting the identified problem or issue.
LIMITED WARRANTY NAVIEN AMERICA, INC.
To Next Page
Loading...
Need help?
General