NCR 5932 - Troubleshooting Table

Chapter 5: Service 5-3
Troubleshooting Table
The following table provides general troubleshooting tips. If you
experience a problem with your keyboard, explore the possible
solutions in this table before replacing any component in the system.
Symptom Probable Cause Solution
Keyboard not
working
Keylock in “L” position
(LED green)
Turn Keylock to another
position
Keyboard not powered
(LED off)
Check PC power
Keyboard cable not
connected
Connect keyboard cable
to PC USB port
Some ke
y
s on the
keyboard not
working
Keyboard “hot plugged”
into workstation with
workstation powered on.
Re-boot the system
Numeric keypad
returns wrong
keys
Numeric keypad not set
up correctly
Configure keyboard
numeric keypad for
either “calculator” or
“telephone” layout.
MSR, Keylock,
Scanner, and
External
Keyboard not
working
Keyboard cable not
connected
Connect keyboard cable
to PC USB port
Keylock in "L" position Turn Keylock to another
position
Speaker not
working
Speaker harness not
connected
Connect harness to
keyboard control board.