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Multiple AIC Agent Log In
To log in:
(1) Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
- OR –
(1) Press the Speaker key and dial the AIC Log In
service code -not assigned at default.
(2) Dial 0 to cancel the log out option.
(3) Dial the Agent Identity Code (AIC) (up to four
digits).
Note: The ACD LOG IN/LOG OUT key lights.
(4) Repeat steps 3 and 4, if more log ins are
required.
To log out (for single or multiple agent AIC log In):
Note: All AIC log in become logged out.
(1) Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10) + 1 to accept.
(2) Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
Note: The ACD LOG IN/LOG OUT key goes out.
Rest Mode
To set the manual Rest Mode:
(1) From an idle state, press the ACD Rest Mode
key (Service Code 752: *13).
Note: The ACD Rest Mode key lights. If the Rest Mode
key is pressed while the agent is on an active call, the
key will flash until the agent hangs up.
Note: This operation is not available for the System
Supervisor.
To cancel the manual Rest Mode:
(1) Press the ACD Rest Mode key
(Service Code 752: *13).
Note: The ACD Rest Mode key light goes off.
Queue Status Display
When Logged Into ACD Group:
(1) From an idle state, press the Queue Status
Display key (Service Code 752: *19).
Note: The display indicates the number of calls in
queue, the trunk name, and the length of time the call
has been waiting.
Note: When the Queue Status Display key is pressed,
the queue status of the extension’s group is displayed.
When the extension is not in an ACD group, the Queue
Status of group 1 is displayed instead.
Note: When an agent logs in using an AIC code, the
Queue Status of the default ACD group is displayed.
Group No: 01
12345678 OFF DUTY
List Dir ICM Prog
Group No: 01
0 - - - - - - - - - - - - - - - - - 0 0 : 0 5
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