5. Troubleshooting
5. Troubleshooting
• In this chapter, the software names have been abbreviated as follows:
Dynamic Image Utility 2.0 to DIU 2.0, Viewer PPT Converter 2.0 to PPTC 2.0, and Image
Express Utility 1.0 to IEU 1.0.
<Problem> Installation does not complete normally.
Check Points
Countermeasures
When using Windows 2000, did you log on with
"Administrators" authority? When using Windows
XP, did you log on with "Computer Administrator"
authority?
When using Windows 2000 or Windows XP, log
on with the authority described at the left and
then install.
Has Microsoft PowerPoint 2000/2002 been
installed on the personal computer to which this
projector software is being installed?
When this projector software is installed on a
personal computer that does not have
PowerPoint 2000/2002 installed, a message to
the effect of "Error in the automatic registration of
PPTViewer2.dll" will appear part way through the
installation.
When the message described at the left appears
part way through the installation, add-in
registration will not be made to PowerPoint;
however, the installation of this projector software
will be completed normally.
To have add-in registration made to PowerPoint,
please install this projector software to a personal
computer on which PowerPoint 2000/2002 has
been installed.
<Problem> Viewer PPT Converter 2.0 does not function. (PPTC 2.0)
Check Points
Countermeasures
Has Microsoft PowerPoint been installed on the
personal computer?
Install PowerPoint on the personal computer. Or,
install Viewer PPT Converter 2.0 on a personal
computer on which PowerPoint has been
installed.
<Problem> When using the projector control function, the projector power does
not switch on. (DIU 2.0)
Check Points
Countermeasures
Are the personal computer and the projector
connected by a serial cable?
Or, are the personal computer and the projector
connected by a LAN?
Connect the personal computer and the
projector with an optional serial cable.
Or, purchase a commercially available LAN card
or optional wireless LAN card.
When the personal computer and the projector
are connected with a LAN, is the projector in the
idle mode?
In the [Projector Options]씮[Setup] menu of the
projector, place checkmark in “Idle Mode”.
Connect a power cable to the power outlet and
set the main power switch to "I (On)".
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