NEC NEAX 2000 IPS

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Chapter 7 Attendant Answering Position

NEAX 2000 IPS

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Default Chapter1
- Neax 2000 Ips1
- Table of Contents3
Chapter 1 Introduction7
- Overview of NEC7
- Components9
- Computers10
- Communications10
- Global Citizenship10
- Social Contributions11
- Preserving the Environment11
- Promoting Volunteer Activities12
- Developing Good Community Relations12
- Supporting the Arts, Culture and Sports13
- Saving International Cultural Assets13
- Global Resources13
- NEC Unified Solutions, Inc15
- Vertical Markets17
- Corporate Philosophy17
- NEAX ® 2000 IPS Introduction18
- NEAX ® 2000 IPS DM Introduction22
- NEAX ® 2000 IPS DMR Introduction23
- NEAX 2000 IPS Competitive Benefits24
- Advantages24
- Stands Alone System Capacity26
- IP Remote Network Capacity32
Chapter 2 System Architecture35
- Hardware Architecture35
- Neax39
- NEAX ® IPS DM/ IPS DMR System Configuration51
Chapter 3 System Highlights53
- Processors53
- Reliability and Availability56
- System Traffic60
- System Specifications74
- System Compliance76
Chapter 4 Equipment List77
- Module/Installation Hardware77
- Circuit Cards79
Chapter 5 Station Equipment91
- Terminal Line up91
- Analog Terminals92
- D Term Series I (IP) Terminals93
- D Term Series I (TDM) Multi-Line Digital Terminals95
- D Term Series E (Multi-Line Digital Terminals)98
- D Term Cordless Terminals105
- Inaset109
- D Term PS III Wireless Handset112
- D Term SP20 Softphone113
- D Term SP30 Softphone115
- D Term Extenders120
- NDA-24349, Issue125
Chapter 6 Trunking125
- Type of Trunks125
- Trunk Card Specifications126
- System Trunking Capacity131
- Least Cost Routing (LCR)133
Chapter 7 Attendant Answering Position135
- Attendant Console (SN716)135
- Business Attendant System (BAS)142
Chapter 8 System Administration149
- System Administration149
- Customer Administration Terminal (CAT)150
- Maintenance Administration Terminal (MAT)150
- System Diagnostics153
- Self Diagnostic/System Messages153
- Remote Maintenance154
- MA4000 Management System155
Chapter 9 Feature Descriptions159
- Business/Hotel/Data Feature List159
- Business/Hotel/Data Feature Descriptions163
- CCIS Feature List192
- CCIS Features Descriptions193
- ISDN Feature List199
- ISDN Feature Descriptions200
- Q-SIG Feature List202
- Q-SIG Feature Descriptions202
- Wireless Feature List203
- Wireless Feature Descriptions205
Chapter 10 System Input/Output (I/O) Interfaces209
- Station Message Detail Recording (SMDR)209
- Message Center Interface (MCI)215
- Property Management System (PMS)217
Chapter 11 Open Application Interface221
- System Outline221
- User Application Processor (UAP)221
- OAI UAP Applications222
- Openworx: Attendant Statistics225
- Openworx: Business Attendant System (BAS)226
- Openworx: Business Receptionist (BR)230
- Openworx: Dialer231
- Openworx: Location Status Information (LSI)232
- Openworx: Message Reader (MR)232
- Openworx: Short Text Messaging233
- Openworx: Incoming Call Assistant (ICA)234
- Openworx: Group Call Forward Control (GCFC)235
- Openworx: Personal Call Assistant (PCA)236
- Openworx: Name Display239
- Openworx: Multiple CCIS Node Configuration239
- OAI Application Software Development240
- System Specifications240
Chapter 12 Automatic Call Distribution (ACD) with MIS241
- Automatic Call Distribution (ACD)241
- Basic ACD241
- Basic ACD Features242
- Callcenterworx ACD 3.0 for Business243
- Callcenterworx MIS244
- Callcenterworx MIS246
- Queworx4.0254
- Queworx Server Information & PBX Requirements257
- Queworx Packaging257
- Professional Services for Queworx258
Chapter 13 Voice over IP (Voip)259
- Voip Solutions259
- Extended Enterprise IP Solution259
- IP Station261
- IP Station266
- CCIS Networking Via IP272
- H.323 Connection276
- FAX and Modem over IP279
- Remote PIM over IP280
- Remote PIM over IP283
- Planning and Installation288
- System Conditions/Limitations (Peer-To-Peer IP)292
Chapter 14 Common Channel Inter-Office Signaling (CCIS)293
- CCIS and ISDN295
- Digital and Analog CCIS296
- Ip Ccis297
- Centralized Billing300
- Centralized E911 - CCIS302
- Call Set up Times303
- Look Ahead Routing303
- Shared Trunk Facilities and Alternate Routing304
- Centralized System Maintenance and Administration305
- Centralized Call Accounting/Billing Systems306
- Centralized Voice Processing / Messaging307
- Centralized Attendant Consoles307
- Uniform Numbering Plans308
- CCIS Feature Chart308
- System Capacity310
- Required Equipment311
- IP Specifications313
Chapter 15 Integrated Services Data Network (ISDN)317
- ISDN Primary Rate Interface317
- PRI Services & Features317
- Event Based CCIS323
- Business Feature List324
- ISDN Network Requirements for Layer One (1)325
- Supported Network Services (Trunk Provisioned Only)325
- ISDN PRI Specifications326
- ISDN Basic Rate Interface (BRI)334
- Documentation337
- Issue337
Chapter 16 Wireless System339
- NEAX 2000 IPS Wireless Communication System (WCS)339
- Wireless Roaming341
- Wireless - Short Text Message Notification (OAI)345
- System Description350
- Wireless Specifications353
- UTAM Regulations and Reason for Existence357
Chapter 17 Hotel/Motel System361
- Features361
- Hotel System Capacity370
- System Specifications370
- Station Equipment371
Chapter 18 Call Accounting373
- Aimworx373
- Configurations376
- The Aimworx Manager378
- Integrating Aimworx Modules378
- Supported Operating Systems381
- Pc/Server Minimum Requirements381
Chapter 19 Voice Messaging Systems383
- Voice Mail Integration383
- Message Center Interface (MCI)386
- Neaxmail AD-8388
- Neaxmail AD-120397
- Neaxmail AD-64407
- Neaxmail IM-16419
Chapter 20 System Documentation421
- NEAX 2000 IPS Documentation List421

NEC NEAX 2000 IPS - Page 137

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