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Service: 604 -856- 9155
Email: service@natg.ca
Add/Delete/Change Mailboxes
1. From extension (usually reception) , press VOICEMAIL KEY
2. When prompted enter your security code
3. On the display see MORE press the soft key under that
4. On the display see MGR press key
5. On the display see SUBS … press key
6. ENTER the MAILBOX you would like to add, delete or change
7. Follow prompts;
a. The system will ask “WOULD LIKE TO RESET THE SECURITY CODE”, press 1 for YES or 2 for NO.
When resetting a security code, it will reset to the default [password as provided]
b. Then it will ask if you would like to DELETE THE MAILBOX, press 1 for YES or 2 for NO.
When deleting a mailbox, you will need to re add one to that same extension. Follow
steps 1 – 6 again, and then follow prompts.
8. Press SPEAKER key when all done
NOTE: When a staff member leaves the company and a new member comes, it’s highly
recommended to delete the existing mailbox, then add a new one. This way all the information for
that mailbox is up to date. IMPORTANT: When you delete a mailbox, all the messages in the
mailbox are deleted as well.
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