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CHAPTER 4. VOICE MESSAGING
The first time enrollment tutorial will guide you through the 3 basic steps of setting up
your mailbox: Changing your PIN, recording your NAME for the company directory
and recording your ―IN THE OFFICE‖ profile
1. Press the message key while the handset is in the cradle, then pick up the
handset
2. Enter your first time PIN number 2222
3. Follow the first time enrollment tutorial
NOTE: It is not necessary to record your other profiles during the first time enrollment
NOTE: With the use of the ETR or Expected Time of Return feature recording the
additional profiles isn’t required
1. Log into voicemail: this is done by pressing the message key while the hand-
set is in the cradle and enter your voice messaging PIN (security code) then pick
up the handset
2. Press 4 ―Send a Message‖
3. Press 4 to Select the by Distribution List
4. Listen to the list of Distribution Lists and enter the number of the Distribution List
that you want to send a message
5. Press ##
6. Record your message after the tone, to end your recording press #
7. You will then be prompted with message delivery options, To re-record press 1,
Mark as Urgent Press 2, Mark as Private Press 3, to send the message with
standard delivery press #, press * to cancel the delivery of the message.
NOTE: Once you are familiar with the Distribution List numbers it is not
necessary to wait for the prompts.
VOICE MESSAGING FIRST TIME ENROLLMENT STEPS
SENDING A MESSAGE TO A DISTRIBUTION LIST
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PROFILE 0 = In the Office
PROFILE 1 = In a Meeting
PROFILE 2 = Out of the Office
PROFILE 3 = Vacation
1. Select the appropriate presence profile button on your telephone. The display on
your telephone will show ETR:
2. Enter your Expected Time of Return using the scenarios below followed by the #
key.
Must enter a 4 digit number (such as 1500=3pm) using a 24 hour clock. If it is less then
the current time, Voice Messaging assumes it to be a time tomorrow based on a
Monday—Friday work week. If the time entered is greater than the current time, Voice
Messaging assumes it to be a time today.
Enter 6 digits to set a time of return up to a month from now ( such as 230800=23rd at
8am)
NOTE: If you enter a relative time less than 30 minutes, Voice messaging rounds the
ETR time to the next 5 minutes. (such as at 10:46 you enter 10 minutes , ETR is set to
11:00)
If you enter a relative greater time than 30 minutes, Voice Messaging rounds the ETR
to the next 15 minutes( such as at 10:46 you enter 30 minutes , ETR is set to 11:30
NOTE: To bypass the ETR press #
NOTE: The use of presence features is required in order for the switchboard op-
erator to provide a better customer service experience to our clients
SETTING EXPECTED TIME OF RETURN or ETR
YOUR PROFILES FOR USE ARE
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