NEC Univerge SV8100 SL1000 - Default Chapter; Table of Contents

Table of Contents
MyCalls Call Recorder ................................................................................................ 3
Call Recording Licensing ..................................................................................................................... 4
Background on ISDN Call Recorders .................................................................................................. 5
Requirements....................................................................................................................................... 6
Compatibility of Sense and MyCalls .................................................................................................... 7
Installation .................................................................................................................. 8
Connecting The ISDN Call Recorder. .................................................................................................. 8
Connecting an Analogue Call recorder ................................................................................................ 9
SIP Trunk Recording ........................................................................................................................... 9
Installing the Call Recording Software ............................................................................................... 10
Manually Installing the USB Driver .................................................................................................... 20
Using Sense ............................................................................................................. 24
Configuring Recording of SIP Trunks ................................................................................................ 25
Manually Pausing Recording Using DTMF Digits.............................................................................. 27
Installing a License for Manual Pausing ....................................................................................... 27
Configuring Manual Pausing the Feature in Sense ...................................................................... 27
Auto Deletion of Calls ........................................................................................................................ 29
Upgrading from Older versions of Call Recording Software .............................................................. 29
Disabling Encryption on the ‘TMP’ Folder ......................................................................................... 30
Keeping Calls for a Fixed Period ....................................................................................................... 31
MyCalls Configuration .............................................................................................. 32
Netlink and Call Recording ................................................................................................................ 36
Configuring Call Recording Rules...................................................................................................... 37
Call playback users and groups......................................................................................................... 38
Playing back calls .............................................................................................................................. 40
Archiving Recorded Calls .................................................................................................................. 41
Local Archiving................................................................................................................................... 41
Archiving to a Networked Location .................................................................................................... 42
Backup Folder .................................................................................................................................... 42
Volume Names .................................................................................................................................. 43
Manual Call Recording Archiving Using MyCalls .............................................................................. 44
Scheduled Archiving .......................................................................................................................... 45
Exact Channel Mapping ........................................................................................... 46
Single PRI Unit................................................................................................................................... 46
Single BRI Unit................................................................................................................................... 48
Single Analogue Unit ......................................................................................................................... 48
SIP Trunk Call Recording .................................................................................................................. 48
Multiple Units ..................................................................................................................................... 49
Multiple PRI Units .............................................................................................................................. 50
Multiple Analogue / BRI Units ............................................................................................................ 52
Firmware on the Call Recording Box ........................................................................ 53
Checking The Firmware Version ....................................................................................................... 53
Upgrading the Firmware .................................................................................................................... 54