Disabling Encryption on the ‘TMP’ Folder
When live calls are being recorded, they are stored in the ‘TMP’ folder on the call recording server.
Depending on which options are selected during the install, the TMP folder may be encrypted (further
details are available in the ‘installing the call recording software’ section of this manual. To check or
disable encryption on the TMP folder, find the Data folder and right click the ‘tmp’ folder then select
Properties. In the properties window, click the advanced button in the lower right hand section.
In the Advanced Attributes windows, un-check the ‘Encrypt contents to secure data’ option and click
OK to save the changes.
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